• Provided admin IT support to end users while enhancing digital risk management and compliance. • Led project to implement security awareness practices and create guidelines, improving data handling and user security. • Maintained detailed documentation to monitor and address potential risks in digital resources.• Delivered technical support to staff and community members, resolve hardware and software issues and training users on basic applications, Managed IT inventory, documented support requests, and analyzed trends to reduce recurring issues and improve support efficiency.

• Provided admin IT support to end users while enhancing digital risk management and compliance. • Led project to implement security awareness practices and create guidelines, improving data handling and user security. • Maintained detailed documentation to monitor and address potential risks in digital resources.• Delivered technical support to staff and community members, resolve hardware and software issues and training users on basic applications, Managed IT inventory, documented support requests, and analyzed trends to reduce recurring issues and improve support efficiency.

• Collaborated with team to upgrade the hospital’s phone system replacing Meridian digital phones on the old POTS network with Cisco VoIP devices. • Removed old phone units, installed, configured new VoIP phones, ensuring they connected to the correct network to function properly.• Conducted tests to verify setup accuracy and worked with teammates to address any connectivity or configuration issues, helping to ensure minimal disruption to hospital operations.

• Prepared advanced-level tax returns with a focus on accuracy and compliance.• Conducted client intake interviews to gather necessary information and validate tax documents.• Performed quality reviews to ensure returns met all compliance and accuracy standards.• Electronically filed tax returns using tax software in accordance with VITA procedures.• Provided on-site IT support, enhancing operational efficiency.• Strong record of accurately and efficiently completing tax returns.• Committed to maintaining confidentiality and safeguarding sensitive client information in compliance with IRS guidelines and data protection standards.

• Provided production and infrastructure support throughout various stages of the change management process. • Monitored applications, batch jobs, servers, and network devices, troubleshooting issues to ensure consistent, high-quality customer service. • Supported deployments, rollouts, and system upgrades, conducted root-cause analysis, and resolved level 1 issues. • Collaborated with internal technical teams to facilitate smooth transitions, providing data analysis, maintaining checklists, and ensuring readiness for go-live events. • Drove operational efficiency by contributing to continuous process improvements and ensuring accurate and timely updates to change management progress and status reports