Terrence Dugay, Mhim, Fachdm Email & Phone Number

California, United States

★ I managed health informatics, data analysis, and project management to enhance operational efficiency in healthcare. I conducted market research to identify process improvement opportunities and developed strategies accordingly. Collaborating with Project Managers, Regional Leads, and CMIO/CNIO, I ensured effective resource utilization and accurate budget projections.★ I supported digital transformation initiatives aimed at improving healthcare readiness and service delivery, while also facilitating knowledge management by collecting and sharing best practices across regional and BUMED teams. Coordinating with Regional staff, SMEs, and MTF providers, I addressed complex issues and fostered consensus. Drawing on my expertise in Navy Medicine practices, I assessed and improved program effectiveness and managed stakeholder relations.★ I delivered concise briefings, reports, and correspondence to leadership, translating technical language into understandable terms. Achieving an 'Exceptional' (5/5) rating on the 2023 Performance Evaluation, I was recognized for proactive deliverable completion and stakeholder engagement. ★ Additionally, I provided Virtual Health updates and troubleshooting support during monthly Operational Military Medicine Advisory Group meetings, contributed to the closure and transition of the Virtual Neurology project, and coordinated the transfer of Telehealth equipment to enhance medical services. I also facilitated teleconferences and regional touchpoints to support virtual wound care initiatives.

Greater San Diego Area

★ I managed day-to-day operations across six DoD regional sites, overseeing a team of 17 personnel spanning CONUS and OCONUS locations. Leading a diverse group including DMLSS Program Analysts, Builder Management Specialists, Data Sustainment Specialists, and Facility Management Specialists, I provided on-site leadership for a range of roles such as Facilities Director, Analysts, Engineers, Quality Assurance Inspectors, and HFPPO.★ My responsibilities included planning and managing regional team travel schedules to ensure comprehensive on-site education, training, and transition assistance. I also handled administrative tasks such as employee timecards, PTO requests, expense reports, and annual performance reviews. Conducting special studies to enhance organizational performance, I analyzed policies affecting operations, budget, and personnel.★ Key achievements include evaluating and improving business processes related to the DMLSS application through effective automated solutions. I successfully implemented Defense Health Agency and BUMED facility management policies across 29 DoD medical and dental facilities. Recognized for leading change initiatives that enhanced efficiency and compliance regionally, I fostered team efficacy through positive leadership, promoting continual learning and succession planning.

San Diego

★ I directed operations for Medical and Dental Clinics, managing over 850 staff across 16 departments to serve 260,000 patients. I created and implemented operational strategies, conducted analyses, and presented findings to senior leadership. My role included conducting performance evaluations for 1,200 staff, recruiting and hiring personnel, and managing disciplinary actions and promotions.★ I fostered cross-functional partnerships to achieve key operational goals and ensure seamless inter-department collaboration. I managed a $50M budget for consumables and equipment, ensuring 100% accountability and readiness. By anticipating and addressing problems, optimizing workload management, and enhancing HR services, I maintained a 95% staff retention rate.★ My accomplishments include being awarded Navy Optician of the Year and Region Sexual Assault Prevention/Response Advocate of the Year. I led a pre-inspection team for JC/Medical IG, resulting in zero discrepancies and high marks in the 2016 survey. I also streamlined Electronic Health Record Modernization Integration training at Naval Medical Center San Diego and organized a mentorship symposium, leading to mentorship programs across multiple regions. Additionally, I improved access to care for a panel of 500 patients, achieving an access time of 0.05 days.

Greater San Diego Area

Directorate of Dental Services Senior Enlisted Leader at Naval Medical Center, San Diego CA. ★ Led daily operations of Military Command Dental clinics with 550 multi-disciplinary staff members across 8 dental clinics within the San Diego region in provision of care to 56,000 patients; resulted in ZERO discrepancies during inspection and earned 1 Navy Surgeon General Health Promotion and Wellness Gold Award and 7 Bronze.★ Coordinate with Senior Human Resources Manager to analyze and maintain adequate staffing levels through recruitment, screening, and hiring of personnel, and address personnel disciplinary actions, and promotions. Maintained a 95% retention rate.★ Oversaw mentorship assignments for 2,500 personnel; led 30 personnel in the coordination and execution of mentorship program symposium attended by 200+ personnel from 3 regions and 5 departments. Efforts resulted in attendees implementing their own mentorship programs.

Greater San Diego Area

★ Revamped Material and Maintenance Management (3M) and Tag-Out Programs which were below average programs to prevent injury to personnel and damage to equipment; ensured 100% Planned Maintenance System rate which resulted in above average grade on next 3M certification. ★ Maintenance and Material Management (3-M) System Coordinators are responsible for the coordination of all facets of 3-M systems. The 3-M System Coordinator (3MC) must possess the ability to implement, evaluate and coordinate Planned Maintenance System (PMS) actions and the ability to operate and effectively manage the Ship's Maintenance program. In addition, the 3MC may also serve as a unit's availability manager.★ 3MCs work closely with the Commanding Officer, the Executive Officer and the Chief's mess, coordinating and directly supervising all administrative facets of the 3-M System program. 3MCs have increased command-wide visibility and breakout opportunities among peers.★ Being a highly successful 3MC is primarily about being a great leader. Top performing 3MCs are active in their units. These leaders get out, get around and get involved in shipboard corrective and preventative maintenance. Prior fundamental 3M qualifications will help in preparation to excel as a 3MC:3M Maintenance person 3M Work Center Supervisor 3M Division Leading Chief Petty Officer (LCPO)/ Leading Petty Officer (LPO)

North Island San Diego Ca

★ Served as Command Senior Enlisted Leader and Command Maintenance & Material Management Coordinator for Undersea Rescue Command (URC) organization of 145 personnel operating 3 complex rescue systems; instrumental achieving 100% rescue ready posture.★ Increased retention by 20%, resulting in 100% retention and nomination for Retention Excellence Award by instigating employee-centered attention and keen mentorship during career development boards.★ Coordinated facility upgrades, costing $126K to improve the quality of life for 145 staff members; saved the company over $40K in outsourcing.

Hawaii, United States

★ Managed the Radiation Health Program ensuring the overall health and wellbeing of 150 submarine personnel, independent of a Medical Officer; received praise from inspectors during annual Operational Reactor Safeguard Examination and External Radiation Health Audit. Manage pest control and food safety programs ensuring the overall health and wellbeing of 150 submarine personnel.★ Served as a non-physician Primary Care Manager and Radiation Health Officer for USS Columbus (SSN 762) organization of 150 personnel.★ Guaranteed 100% medical readiness, 3 months ahead of scheduled deployment thru effective coordination of: Audiograms • Radiation & Submarine Physicals • Anthrax program immunizationsComplete Authorized Medical Allowance List load-out • Dental Readiness • Medical Officer follow-ups★ Enabled ship’s ability to meet operational commitments without degradation to the health of the crew through effective monitoring of 2 critical medical emergencies; demonstrated medical services expertise in diligent management and treatment of the cases.★ Engaged mentorship of emergency responders and encouragement, combined with day-to-day communications with the crew maximized personnel readiness and motivation; expertise and involvement encouraged junior personnel to excellence through leader by example.

Bethesda Md

* Planned and structured nursing services; led and developed a cohesive staff of 165 personnel from 4 departments in all phases of routine and specialized health care to over 360 service members injured in support of our nation’s Global War on Terrorism and 5,600 beneficiaries.* Coordinated with Army and Air Force leaders to implement cross-training of 10 military personnel in support of the integration of clinical services between the National Capital Areas 2 premier military treatment facilities; enabled aligning strategic goals with those mandated by the Department of Defense and Congress.

Master'S Degree, Health Information Management (M.H.I.M.) Health Informatics And Data Analytics Concentration, 3.2

The Major in Health Information Management (M.H.I.M.) offers current and emerging content about the evolving health information management.

Bs In Healthcare Admin, Health/Health Care Administration/Management, 3.4

As In Nursing, Registered Nursing/Registered Nurse

Advanced Cardiovascular Life Support, Acls

Advanced Cardiovascular Life Support (ACLS) certification is a critical qualification for healthcare professionals involved in managing.

Basic Life Support-Instructor, Bls

Plan, organize and conduct the Basic Life Support course in accordance with Red Cross policies and procedures and the requirements.

Shipboard Pest Management, Pest Management

This course provides the required refresher training for military personnel with expired category 8 certifications. Successful completion.

Education record

Activities and Societies: Topics covered include basic food microbiology; causes and prevention of food-borne illnesses; sanitary.

Nec 9517 Maintenance And Material Management (3-M) Coordinators, Maintenance And Material Management

Maintenance and Material Management (3-M) System Coordinators are responsible for the coordination of all facets of 3-M systems. The 3-M.

Leadership, Organizational Leadership

Develop Joint and Coalition senior enlisted leaders to influence mission success in dynamic service environments.Provide senior.

Submarine Independent Duty Corpsman, Medicine

Serves as the Medical Department Representative (MDR) aboard submarines and at various isolated duty stations ashore independent.