Terrence Sanders Email & Phone Number

Boston, MA, US

Palo Alto, California, US

• Subject matter expert of the Tonkean no code automation platform, delivering automation solutions and processes for enterprise level clients.
• Provided hands on support and consultation to customers in order to troubleshoot and resolve product concerns, bugs, business level questions, and training issues.
• Act as point of contact for enterprise level clients, providing training and best practices of the Tonkean platform catered to specific business needs and use cases.

Alameda, CA, US

Alameda, CA, US

• Expert client facing technical consultant, designing and developing business impacting applications across a multitude of industries.
• Working in both team collaboration and independently to review existing business processes and present new innovative design solutions utilizing our low-code platform VINYL™.
• Conduct and lead discovery sessions with both new and existing clients, developing long term relationships to better understand business needs for future and ongoing software development and technical processes.
• Plan and present MVP demonstrations to business executives and shareholders throughout the development life cycle process, addressing time sensitive critical questions and concerns quickly to maintain timeline.

Frisco, Texas, US

• Act as liaison between the client and technical development teams, capturing requirements and working with Business Analysts to offer new solutions while maintaining the technical validity of existing solutions.
• Subject-matter expert (SME) of our proprietary web-based tool, LoyaltyNavigator™, utilizing the deep understanding to create basic program foundational elements such as rules, promotions, point and event types.
• Responsible for the management and configuration of standard SOAP APIs, batch integration processors, Customer Service Portals, VisualCron Automation Processes, as well as our proprietary LoyaltyNavigator™ product suite.
• Troubleshooting API connections along with debugging PL/SQL packages and C# application code.

Irving, Texas, US

• Responsible for the implementation of Acqueon Omni Channel products in end customer environments.
• Worked with end users to gather requirements, create solution design, implement and configure telecommunication enterprise software.
• Conducted the configuration and installation of Acqueon LCM (List and Campaign Management) software.
• Conducted the configuration and installation of Acqueon U-Nexsys software designed to integrate into Cisco UCCX.
• Performed integration testing, provided end-user product training, and provided real-time support for customer testing prior to go-live.

Plano, TX, US

• Provided software consultation, implementation, and support to T-System customer in highly visible position.
• Successfully coordinated and managed multiple technical implementation projects, adhering to project timelines.
• Facilitated resolution of critical global technical issues on T-System software and associated server equipment, communicating user impact with client.
• Prepared, implemented, and managed both physical and virtual windows servers for both production and testing use.
• Maintained server health through OS updates, database backups, and coordinated scheduled software upgrades.
• Provided both clinical and technical support for electronic charting software to nurses and physicians in hospitals and emergency departments.

Plano, TX, US

• Throughout my time with GuideIT, my driven attitude, work ethic and ability to quickly grasp new concepts has allowed me to continue to attain career advancement and gain a vast array of knowledge and experience.
• Provides Tier 2 technical support for the urgent and emergency healthcare solution provider, T-System.
• Management of internal and external user access through the utilization of system administrative and security tools including Active Directory, Exchange, PowerShell 5.0, Barracuda, Cisco Anyconnect VPN, Call Pilot.
• Identify, document, research and communicate system defects and issues.
• Responsible for the installation, configuration, imaging, troubleshooting, support and maintenance of PC hardware and peripheral.
• Assist remote coders and software developers with the configuration and troubleshooting of VPN and RDC sessions to hospital systems, sites and servers.

Plano, TX, US

• Monitoring of nodes, operating systems, facilities, resources and network topologies using Solarwinds, Firescope, and Site 24x7.
• Investigates and responds to incidents both critical and non-critical triggered by alerts and event notifications.
• Plan, execute and track job scripts using Tivoli Workload Scheduler.
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup.
• Frequent use of ITSM, Altiris, and ServiceNow ticketing and tracking systems.

Plano, TX, US

• Provides first level technical support for end users for technology related issues.
• Daily use of Desktop Remote Control tools (i.e. Logmein, Bomgar, etc.)
• Deep knowledge of Active Directory and Office 365 administrative tools.
• Troubleshoot software and applications used for healthcare and patient documentation, including Centricity, Citrix, Phoenix, and other Electronic Medical Records (EMR) software.

Basking Ridge, NJ, US

Also internally referred to as the "jeop desk", I provide real-time assistance and support to Fiber Network Field Technicians in the field with order error and/or difficulties that they encounter in a help desk environment.The position requires quick analytical decisions and problem solving to resolve the issue immediately to ensure orders are completed.

Basking Ridge, NJ, US

• Quickly receiving inbound calls from customers calling into Verizon using the Avaya platform.
• Provides solutions to customers with multiple issues and concerns in a fast paced environment while attaining quota goals and commitment deadlines.
• Submit and correct orders for installation of high-value fiber optic residential customers, network conversions, and product troubleshooting.
• Develop and provide a connection with the customer in attempts to build or restore the company’s relationship.
• Constantly ready to train or adapt to new product or procedural knowledge.

Basking Ridge, NJ, US

• Worked with a team in a retail sales store front, delivering knowledge of Verizon products and services, including Television, Internet, Landline Phone and Cellular phone.
• Provided confident demonstrations of Verizon services and cellular applications, while creating a relationship between the customer and the value of Verizon and DIRECTV products.
• Constantly expanded knowledge while being trained and tested on platform knowledge of fiber optic and copper systems.
• Demonstrated organization and self-management while handling cash and sensitive customer information through Data Base programs accurately.

Knoxville, Tennessee, US

Worked seasonally as a floor staff team member. Roles and duties included but were not limited to Concession Stand, Usher, cleaning theaters, splicing film reels, running and operating projectors and box office ticket sales.

Richfield, Minnesota, US

• Assisted customers in the purchasing of MP3 devices, car audio equipment, as well as PC and tablet troubleshooting.
• Trained through hands-on use of the products and services.

Managed the game and arcade machines in the game room. Repaired and resolved any issues or malfunctions.

Bachelor’S Degree, Computer Software Engineering

Music Teacher Education

High School, Music Performance, General