Terrence Seidman Email and Phone Number
Rockville Centre, NY, US
Terrence Seidman's Location
Rockville Centre, New York, United States, United States
About Terrence Seidman
10 years Professional and Proven experience in the IT field specifically Desktop support, Field technician, and PC Rollout Deployment Specialist. Through my IT experience and background, time management and customer service skills I have successfully met SLA goals, been top 3 performers on my team and turned bad experiences into an amazing success.IT Professional | Desktop Support | Ticketing System | SLA Fulfillment | Deskside and Remote Support | Problem Solving | Time management | Disaster Recovery | Projects | Customer Service | Hardware | Software | Networktseidman11@icloud.com(631) 875-1793Core Competencies• IT Professional • Desktop Support • Ticketing System• SLA Fulfillment • Deskside and Remote Support • Problem Solving • Time management • Disaster Recovery • Projects • Customer ServiceAccomplishments Broward Health - I was flexible to what the job needed and adapted to the ebb and flow of the tough hours and locations the job asked for at last minute notice. Broward Office of Elections - Completed short term contact ahead of schedule. Northrop Gruman - Traveled the country weekly and filled gaps of coverage at the USPS sites to perform required tasks and responded to alarms within a 24-hour turnaround time. Nacarato Volvo Trucks - First point of contact for issues from simple tickets to networking issues to outages. RL Canning / Honeywell - Top 3 performers on team of 16, I would be first point of contact to users who submitted a ticket.For any opportunities within the IT Field please contact me at tseidman11@icloud.com or (631) 875-1793
Terrence Seidman's Current Company Details
Terrence Seidman Work Experience Details
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FounderForward Thinking ProjectsRockville Centre, Ny, Us
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FounderForward Thinking Technologies Oct 2024 - PresentUnited States -
Deployment SpecialistBroward Health Apr 2024 - Aug 2024Ft Lauderdale FlBroward Health, formally the North Broward Hospital District, is one of the 10 largest public health systems in the U.SShort term contract for EPIC system deployment. Imaging PCs according to user type and running driver updates, installing software and printers. Working support tickets on downtime such as network, hardware, and software issues. Projects as far as setting up training rooms for users to learn the EPIC system. Part of the Technical Dress Rehearsal team whereby I would quality check all hardware and software for compatibility with Epic System. -
It Support Specialist (Contract)Broward County Government Jan 2024 - Feb 2024Lauderhill, Florida, United StatesGovernment entity that provides and regulates the means for voting and maintains elections. Prepared, deployed, and supported election specific voter check-in technologies to include desktops, laptops, tablets, cell phones, printers, and network devices. Supported a region on election day consisting of 12 or more polling places. Utilized my proficiency in Microsoft Office Suites (Word, Outlook, MS Excel) and Data Entry skills are required. As part of leadership, I was depended on being quick learning, paying close attention to detail. Was a physical position IT position and techs must be able to lift 35-pound election equipment throughout the day. -
Medical Equipment Delivery SpecialistBillings Clinic Oct 2023 - Dec 2023Billings, Montana, United StatesBillings Clinic is the main Hospital in the town of Billings and Yellowstone County. I maintained Oxygen tanks by following guidelines on proper storage, fill techniques and state mandated handling. Called patients to ask for orders on supplies needed such as oxygen tanks, tubes, and cannulas. Completed orders by retrieving supplies from existing inventory. Drove from office location to patient’s homes and hospital to deliver supplies and instructed patients on how to use tanks and supplies. -
Field Service Bds Technician (Contract)Northrop Grumman Nov 2022 - Sep 2023Baltimore, Maryland, United StatesNorthrop Gruman is a global aerospace, defense and security company. The majority of our business is with the U.S. government, principally the Department of Defense and intelligence community. Designated focal point and liaison between Northrop Grumman headquarters. Maintaining Cabinets and Site Controllers for weekly scheduled maintenance. Providing electrical, mechanical and computer troubleshooting to installed equipment. Providing status and update worksheets through website interface. Providing corrective maintenance with a 48-hour response time and 72-hour correction time for customer generated issues. Completing spreadsheets and word processing reports. Downloading/uploading files and software patches. -
Desktop Support SpecialistNacarato Truck Centers Oct 2022 - Nov 2022Nashville, Tennessee, United StatesNacarato Truck Centers prioritizes a holistic sales and service approach, emphasizing comprehensive transportation solutions and customer satisfaction.Gathering and triaged employee requests for IT support and responding to all requests in timely matter. Provided premier support to spread over 13 locations deskside, remotely and over the phone. Granted access to software and websites for new hires, worked on break fixes and built laptops, desktops, and tablets. Did light network cabling, serviced servers, and set up security cameras. Installing software updates and upgrades, firmware updates, new software installed and other software support. Was point of contact for system crashes, network failures and companywide software disruptions. Set up procurement of hardware such as printers, security cameras, diagnostic equipment, and software licenses. Monitored pc performance software to address issues users were experiencing real time and proactively engaged users. -
Desktop Support Specialist (Contract)Modis Apr 2022 - Oct 2022Nashville, Tennessee, United StatesModis was the contractor company and how I was hired for Nacarato Truck Centers Gathering and triaged employee requests for IT support and responding to all requests in timely matter. Provided premier support to spread over 13 locations deskside, remotely and over the phone. Granted access to software and websites for new hires, worked on break fixes and built laptops, desktops, and tablets. Did light network cabling, serviced servers, and set up security cameras. Installing software updates and upgrades, firmware updates, new software installed and other software support. Was point of contact for system crashes, network failures and companywide software disruptions. Set up procurement of hardware such as printers, security cameras, diagnostic equipment, and software licenses. Monitored pc performance software to address issues users were experiencing real time and proactively engaged users. -
Information Technology Field Technician (Contract)Honeywell Oct 2017 - Apr 2022Murfreesboro, TennesseeHoneywell's products are building controls (including heating, ventilating, and air-conditioning systems), electronic switches and motors, alarms, industrial automation systems, microelectronics, medical instruments, military and commercial avionics, and space systems.Provide support for all Honeywell sites via Enhanced Virtual Support team which we elevated onsite techs workloads. Obtained Dell certification to service all aspects of laptop and desktop repair and rebuilding machines and order replacements. Meeting challenges head on in team projects such as Return to work post COVID and Windows 7 Remediation. Engaged with groups of onsite users promoting Solution center product awareness such as pc management services. Used Nexthink tool to proactively reach out to users regarding issues they had without them calling the Helpdesk. Traveled to other sites to provide support when no local tech was available such as Municie Indiana and El Paso Texas. Was a go-to source of knowledge for my team regarding Nexthink tool and Solution Center and Asset returns. -
Information Technology Field Technician (Contract)Vanderbilt University Medical Center Jun 2017 - Aug 2017Greater Nashville Area, TnEngage with project managers and as team lead coordinate with the other team leads in deployment of test teams. Confirmed test results with each team, compiled testing results in excel document and present updates with project managers. Configured document, armband label, Patient label and blood test label printers and remapped network printers for team. Coordinate with vendors and hospital staff to facilitate performing duties. Lead readiness efforts for new hardware and software being implemented on the front end of the assessment and assist with technical integration and testing efforts. Utilized my knowledge of virtual machines and thin clients to navigate EPIC interface to run test scripts. Perform printer mapping and configurations for zebra, document, and prescription laser printers. Troubleshoot zebra, document, and prescription laser printer issues. Responsible for documentation and escalation of any issue’s. -
Information Technology Field Technician (Contract)State Farm ® Apr 2017 - Jun 2017Greater Nashville Area, TnResponsible for scheduling initial visit and any site revisits with State Farm Agents. Set up, tested and configured networks, desktops, laptops and printers. Set up equipment for State Farm employees, including installing cables and hardware. Installed and Configured Hardware, software and operating systems on company computers. Traveled up to 150 miles to meet customers on location to handle hardware and software issues. Repaired and replaced hardware, including routers, switches. Provided excellent customer service onsite to all State Farm Agents. Responsible for maintaining inventory and writing daily reports for each site. Transfer data between desktops, printer installs, minor cabling, and mapping network drives -
Tier 2 Support Engineer (Contract)Alfa Insurance Jul 2016 - Jan 2017Brentwood TnCreate new user accounts for new employees for Active Directory, Exchange, Shoretel, right fax, Intranet and Alphapolicy. Build laptops, desktops and virtual machines for internal and external users which includes configurations and personal settings. Contribute to special projects such as the company wide deployment of Cisco IP phones and jabber communication software. Provided support for Laptops, Desktops and Virtual machines both in person and remotely using Desktop Central. Main point of contact for business iphones due to Verizon/Asurion experience and used Airwatch as support tool. -
Desktop Support Specialist (Contract)Nashville Electric Service Jan 2016 - Jun 2016Greater Nashville Area, TnBuild Dell 9020 desktops from the ground up installing images, creating user profiles, installing user specific software. Use Dameware software to remote into end users computers to determine the issue and to resolve the issue. Provide over the phone, email and in-person resolutions to users depending on the issue and resolution. Use Active Directory to create users profiles, authorize access on all deployed computers. Ticketing system used to generate tickets requiring quick turnaround results and proven resolution to complex issues. -
Data Center Technician (Contract)Metro Nashville Government Mar 2015 - Aug 2015Greater Nashville Area, TnSet up and configure Uninterruptible Power Systems for various local government facilities such as courts and hospitals. Maintaining Metro data center through cleaning, servicing UPS systems, sonnets, enclosures/racks, chillers and generators. Maintain Metro/County data center which stored databases and servers for Courts, Police Stations and Public Works. Troubleshoot and diagnose UPS systems and key power systems up to the sub station level power source -
Desktop Support (Contract)Tennessee Department Of Children'S Services Jan 2015 - Mar 2015Greater Nashville Area, TnPart of team deploying Windows 8 tablets to State government agencies migrating from laptops to tablets and accessories. Use Symantec Ghost software to image and clone Dell Venue Pro 11 tablets DCS main profile with default software. Travel to state agencies throughout Tennessee transferring field agents personal files and data from laptop to Tablet. Use Windows Active Directory to set up user security, policies, networks, and setting up agency drivers and resources. Provided direct person to person support assisting users at their location with their tablets to connect to networks and printers. Worked out of warehouse location setting up shipments for deployment and inventory equipment and accessories -
Technical SupportAsurion Aug 2013 - Sep 2014Antioch, TennesseeUsed troubleshooting tools provided by Verizon such as KIA, Troubleshooting Wizard and Doorways for resolution. Worked together in small groups of 10 techs we would use each others strengths for team goals and competitions. After troubleshooting for software and hardware issues, worked with Verizon directly to set up network trouble tickets. Documented all calls with reason for the call, what I did to resolve the issue and how I tested and confirmed the resolution. Also assisted with wireless broad band routers and mobile hotspots set up, connection issues and how to questions. Used LOGMEIN sessions to access interfaces such as iTunes and for IOS devices to assist customers directly -
Technical Support And DeploymentEvo Payments International Gmbh May 2007 - Jul 2013Melville, New YorkProvided front line support for Merchants and Sales Representatives over the phone with step by step instructions. Assisted with over the phone troubleshooting to resolve issues with POS terminals up till the point of replacement. 2008 lateral move to Boarding department where I created software for credit card terminals with merchant specifications. Created per merchant specific software based on 2 platforms Retail and Restaurant for credit card terminals. 2009 moved to Shipping and deployment where we downloaded software to terminals, tested quality and deployed to merchant
Frequently Asked Questions about Terrence Seidman
What company does Terrence Seidman work for?
Terrence Seidman works for Forward Thinking Projects
What is Terrence Seidman's role at the current company?
Terrence Seidman's current role is Founder.
What schools did Terrence Seidman attend?
Terrence Seidman attended City College-Miami, Edx.
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