Terrence Tin Email & Phone Number

Bandar Sunway

• Project Management.• Work with prospects / customers and solution design / solution architect / pre-sales team to ensure project scope of work meeting prospects' / customers' expectations and requirements in proposals.• Work with sales team to address prospects' / customers' concerns in deliverables and scope of work of project management and project implementation.• Tighten the project management processes in the PMO to ensure all projects are implemented smoothly and complete within deadlines and cost.• Proper resource allocation and job assignment to ensure minimum project cost and cost within project budget, and yet meeting project objectives and deliverable.• Manage projects to ensure customer satisfaction and meeting customer expectations during project roll out.• Manage projects within project scope of work, handle change and variation orders.• Deal with external parties, such as product principals, distributors, contractors, partners, and associates in projects and ensure satisfaction of all parties.• Work with Service Delivery manager to ensure proper resource utilization for projects.• Provide guidance to other project managers in PMO to deliver satisfactory customer service and project management.• Manage project milestones and sign off to ensure job completion within project timeline, timely project billing and no AR issues.

• Manage multiple projects – full projects lifecycle• Set and manage stakeholder expectation• Manage team efficiency and resolve team conflicts• Liaise with key account executive and architectural team throughout project lifecycle• Constantly taking into account the project budget, timeline, quality, and scope• Coordinate and follow closely on the project progress with relevant party and resources in order to accomplish project objectives• Arrange regular internal implementation approach meetings and progress review meetings with customer and subcontractor• Manage the project execution and ensure deliverables with expected quality by deadlines• Identify potential problem timely and take corrective action when necessary• Ensures Final Acceptance / Project Acceptance based on project milestones• Prepare invoicing plan with achievable date

•Determine project scope, deliverables and prepare project plan for new project received. Organize internal and external kick off meeting. •Discuss / Negotiate with suppliers or contractors to obtain best price and ensure supplier / contractors deliver services as per requirement.•Anticipate, assess and document all risks prior or during project implementation and highlight to management.•Plan and work with OM on internal resources and respective parties for external resources and materials. •Prepare contract/project legal documentations and seek legal approval prior to submission to customer. •Coordinate and mobilize project resources to execute project task as per timeline. •Perform regular project progress reviews and ensure action item are being carried out as per agreed timeline. All reviews should be minuted and signed off by both parties.•Take responsibility for service recovery when a service failure occurs by working with the respective team to carry out timely recovery actions. Provide timely updates and reports to management on project status/SLA with action plans for unmet deliverables. •Ensure projects documents are filed in the master file according to required standard. Any changes are to be updated in the master file in a timely manner.•Ensure billings are done as per schedule and collections are on time. •Provide complete handover documentation at the close of the project and obtain customer signed off. Organize project closure meeting.•Analyze and compare actual project cost to the budgeted cost and to look for ways to improve on the profitability.•Conduct regular customer visits to seek customer feedbacks and inputs for continuous improvement.•Identify potential business opportunities and forward to respective account managers.

•Provide technical support on server platform, desktop platform, application solution & etc to customers•Install, deploy and maintain desktops and servers (hardware & software)•Diagnose and resolve problems quickly to meet customer satisfaction and SLA•Work with Project Manager to come out project schedules to implement the scopes of work as defined in the project.•To ensure implementation instruction is develop and all staffs are briefed prior to the deployment.•Brief and guide staff in their duties to ensure compliance with procedures and policies.•Regular briefing to staffs via meeting, email and seek feedback on the issues faced by staff. Discuss issues with management and recommend action to be taken.•Monitor individual staff activities/tasks and ensure that they are carried out according to the project plan.•To carry out project task/call as and when required and adhering to the Standard Operating Procedure.•Escalate to project manager and operation manager on customer or operation issues which impact customer satisfaction on timely basis.•Coach or mentor staffs in the team in carry out their normal day to day activities and on resolving complex problem.•Provide input to Operation Manager on staffs performance and assist in carry out performance improvement plan

•Provide Networking / Voice support on various platforms (Cisco / Siemens (HiCom300E & HiPath 4000))•Assist application, security and operation teams on network / voice related tasks. •Design solutions for customer/project change request.•Daily network health check for smooth operation of network / voice•Perform routine network preventive maintenance adhering to operational security and operational guidelines.•Respond to faults call - isolate, rectify or bypass problem within committed service levels.•Respond to service call - Implementing/decommissioning service within committed service levels.•Maintenance of documentation - Ensure proper update of document in relation to changes in environment.•Perform daily requests and project implementation •Performing problem notifications to the relevant affected users in accordance to the SLA•To monitor, maintain & support client's network infrastructure covering LAN, WAN, VoIP & Security.• To identify problems and issues (technical, process, etc.) encountered and highlight to Manager•Responsible to provide technical support and ensuring the network infrastructure is well integrated, properly configured, tested, secured and available for service on time • Assess technical problems, acquiring pertinent data/information, able to analyze problems and follow procedures to resolve issues.•Monitor LAN/WAN, TCP/IP network•Configure Cisco products (routers and switches)•Monitor and provide system capacity planning across the regional PABX and voice infrastructure. •Performing problem notifications to the relevant affected users in accordance to the SLA•Attending to interactions such as phone calls, voice mails and emails relating to technical problems•Work closely with the global voice operations team on implementations and provide L2 support for the local team members•Drive resolution and problem management of Telecom Infrastructure issues •24x7 coverage to standby on rotating shifts

•In-House application, network and server support•Provide on-site technical support for 2500+ Windows clients (Windows 2000 / Windows Vista)•Data migration, backup and restoration•Troubleshoot Client peripherals (Desktop & Laptop - HP/Lenovo) and Printers (Laser- HP, Ink- HP and Dot matrix - Panasonic)• Provide support on Print services (Windows Server 2003)•Provide support on Thin Client•Provide support on Active Directory (Account & mailbox creation - Windows 2003)•Manage inventory of all IT assets such as computers, thin client & printers•Administrator of Print Server (Windows 2003)•Administrator of Netinstall Server (Enteo Netinstall - Windows 2003)•Formulate strategies to promote Operational Excellence while maintaining cost•Involved in projects to promote Operational Excellence•Leading Demand Management team to perform daily requests and project implementation requirements•Managing Trainees (INSEP)•Identify, analyze, isolate and resolve technical (IT) issues and provide technical support for IT infrastructure & systems•Ad hoc project/tasks assigned by superior•To provide 24hrs x 7 days standby support.

•Maintain PC(s) condition in the Library attached LAB•Basic PC troubleshooting•Assist in daily IT operation Maintenance of IT Systems & infrastructure•Maintain very small IT infrastructure (Windows server 2000 / Windows XP/ D-Link)

Bachelor Of Computer Studies

Diploma In It