I represent Yoodli in various meetings like Toastmasters clubs and other organizations, promoting the use of this vital AI tool to collaborate, prepare for and enjoy virtual communications. My role saw me represent the organization in a panel discussion in 2023 during the Toastmasters East Africa Conference.

• Working with the business intelligence team to design and develop an automated ETL solution to load the data warehouse thereby reducing data loss risk by 70% using agile methodologies-scrum• Conducting market research on prospects, interviewing stakeholders, conducting requirements gathering, writing the business requirement document, writing the project proposal, presenting the proof of concept, and following up with the clients thereby providing a 360-degree solution to the agency(analytics tools, statistics tools, and Looker)• Developing the BRD - business requirement document, mapping document, and data model with the business analyst improving close rates by 11%• Performing data extraction, transformation and loading, modelling, data analysis, and data presentation using Microsoft SQL Server, Power BI, and Microsoft Excel tools on large data sets

Led data collection, cleansing, and analysis of key performance metrics to improve operational processes.Automated reporting processes, reducing manual reporting time by 30%.Developed SOPs and user guides to streamline data processes, improving efficiency and reducing error rates.

• Supervised a team of 60 agents across 3 projects and successfully closed the projects surpassing sales targets by 15% on average.• Provided liaison between the agency and the clients through marketing communications and regularly generated and shared marketing performance reports with the stakeholders

My responsibilities included identifying the client needs and preferences. I would then approach the client and present a tailored solution from among the company's offers. Maintaining customer relationships was key throughout the process by occasional calls, information on new offers and maintenance of the accounts.