Terri Boggs Email & Phone Number

Suwanee, Georgia, United States

Managed contractual data for five lines of business generating multi-million-dollar revenue streams with no audit issues. Fulfilled post sale requests, such as date extensions, cancellations, the redistribution of funding dollars, and change of project management personnel. Researched and determined resolutions for order inquiries from the internal sales force, auditing, invoice delivery, accounts receivable, and the tax department. Activated and released billing, including preparing manual billing and credit requests, monitoring the scheduled billing database, and weekly invoice certification. Processed customer enrollments, created and migrated customer sites, and updated customer information in SAP for the DSW line of business. Validated General Services Administration (GSA) contracts resulting in the correct payment of the Industrial Funding Fee to GSA.Key Accomplishments: Ensured contracts for federal government customers adhered to firm policies and SOX Compliance. Troubleshot contracts online issues by monitoring the system flow for partner orders and driving to resolution issues impeding the flow of such orders. Achieved cycle time results of under 10 hours with volume of requests processed and low cycle time having a significant, positive impact on the US Federal Market overachieving targets in those areas. Saved 36 hours annually by revising processes and getting a Kaizen project accepted; received the Defense / Intel 1Q 2020 Nomination for Believe in the Vision. Ranked in the 90th percentile for cycle time with a 97% net promoter score by closing requests in engage support

Managed and established post-sales procedures and guidelines for commercial, government, managed services, strategic outsourcing, and unique customer sales orders. Entered information into the Oracle database and ensured the integrity of such data. Maintained the integrity of the order management contract log with data reviewed and reported to upper management. Developed monthly renewal reports so quotes could be distributed in a timely and efficient manner to the correct line of business.Key Accomplishments: Launched the Flexera Licensing System and Contracts Management Database by developing / executing test data for order management. Expedited quarterly audit reviews by providing timely and thorough responses to compliance issues. Achieved no SOX compliance issues while processing 260 contracts annually with $17M in revenue. Started a new system with contract data registered successfully by completing training on a new version of Onyx known as ESOS.

Bachelor, Business Administration; International Business

Business Administration