Terri Busch Email and Phone Number

Knowledge Management (KM) support for strategic improvement initiatives through development & execution of KM, change management & organizational learning tools/techniques. Conduct KM research & organizational learning to increase command knowledge base, provide improved tools/methodologies, enable workforce to leverage collaborative environment. Prepare/deliver written & oral presentations; briefings, training sessions, consultations & strategy sessions with staff services to secure cooperation, resolve controversial matters & convey information relative to proposed changes. Represent KM at all levels including Command, Service Components, Allied Partners. Execute cross-functional communications facilitation with internal directorates, Joint Staff, Service Components, Joint Functional Component Commands & other government agencies/industry representatives. Develop/maintain SharePoint 2013 on 3 networks. Specialized experience: using mastery of a wide range of qualitative & quantitative methods for assessment & improvement of command level organizational development & transformation program effectiveness, as well as the improvement of key management processes & systems. Knowledge of concepts, principles, policies & practices involved in organizational development programs/initiatives. Able to communicate effectively, orally & in writing, to use various communication media & maintain effective working relationships. Recognize & analyze complex issues associated with command or organizational policy development, conduct research, summarize the results & make recommendations. Knowledge of business/industry practices; collection analysis & information dissemination; establishment/maintenance with business & industry contacts. Establish goals & assess progress towards achievement; develop action plans to solve problems; to adjust work objectives to meet changing programs & negotiate effectively with management to implement recommendations. Clearance level: TS/SCI/Poly.

As KMO for the brigade, my responsibilities include: Design, improvement and management of 3 SharePoint 2013 sites and content management of these sites; Development of training curricula, determine training needs and manage training programs; explore and expedite process improvement as necessary; Training of new personnel along with enhanced training for all personnel, military and civilian. Lead an internal KM working group and represent the Brigade at INSCOM and ARCYBER KM working groups.

Knowledge Management Officer (KMO) and Logistics Information Systems, Chief for ECJ4 Logistics Directorate. Responsible for software application design; update page content; apply analytical processes to plan, design, and implement new & improved information systems to meet EUCOM requirements; formulate and validate requests; development training curricula and determine training needs and requirements and management of programs; Knowledgeable and maintain proficiency support plans; Develop a comprehensive support program to meet established requirements; Subject Matter Expert (SME) for ECJ4 Logistics Common Operating Picture (LOGCOP) and required applications. Consult with customers to identify & specify requirements to inform leadership of developing situations. Collect & analyze data obtained through surveys, task analysis & other fact finding means; develop courses of action for leadership; Negotiate training requirements and assessments, determine training solutions, maintain schedules, analyze effectiveness of training and develop training curricula and determine training needs & requirements, develop training materials & schedules, implement & train users; stay current with changing technology; articulate and follow guidelines and instructions; understand DOD and EUCOM policies and procedures; ensure regulations are followed; conduct reviews; Representative for ECJ4 as a member of the EUCOM Knowledge Management Working Group and the Social Media Working Group. Lead for ECJ4 working groups for knowledge management and Google Earth; Program manager for ECJ4 in the migration from SharePoint 2007 to SharePoint 2010. Project management as the Records Management Officer for ECJ4 and ensure all personnel file official documents correctly and timely to ensure enforcement of the process. Plan, organize and facilitate meetings and conferences. Draft, write and present briefings to senior personnel and general officers.

Webmaster & Information Management Officer (IMO). Responsible for WWW application design that impacts performance & other Knowledge Management applications software & communication lines; update content of pages/files; create & modify documents; apply analytical processes to planning, design, and implementation of new & improved information systems to meet customer requirements; perform needs analyses to define opportunities for new/improved business process solutions. Consult with host nation representatives to identify & specify requirements & to develop functional & systems requirements. Collect & analyze data obtained through surveys, task analysis & other fact finding means; develop recommendations for leadership; determine training needs & requirements, develop training materials & schedules, implement & train users, stay current with changing technology; screen all content for web release to the public; ensure regulations are followed; conduct monthly reviews of web pages for accuracy & value. Served as a strategic planning action officer for two years.

Webmaster for Tyndall AFB responsible to develop, design, maintain, implement & update web servers & ensure effective deployment of 1 public & 3 secure websites (internet and intranet). Office of Primary Responsibility (OPR) for all world-wide web issues for host & tenant units involving graphical, analytical & evaluative duties related to networks & web development. Web Server Administrator responsibilities: daily maintenance & management; install & maintain software/hardware; maintain access & security control features; ensure Designated Approving Authority(DAA) approval is re-accomplished for configuration changes; registration of sites; establish & enforce procedures for web maintainers; gather & analyze server performance data; integrate applications; develop, coordinates, publish, maintain & test support plans contingency & service restoration; troubleshoot problems & implement changes in web site design & system infrastructure problems between software, hardware & application programs. Additional Webmaster duties include: Ensure compliance with DoD regulations, guidance and laws including 508 compliance; train/educate page maintainers; work with Public Affairs to ensure value of public web information; provide customer assurance to current & potential users; provide technical consultation & content advise to developers; prepare/revise operating manuals/instructions; conduct quarterly web page maintainer meeting; member of Annual Multi-Disciplinary Web Review Committee; provide secure transmission for e-Government/e-Business/e-Commerce applications. Oversee & perform web content migration for entire base including tenant commands. Actively participate on AF Portal Training Team as only base level member for a Major Command level committee. Certified as a Web Administrator & JavaScript Developer & certified as Local Registration Authority (LRA) duties including granting PKI certificates for individuals, servers, software, & role based certificates.