Terri Case, Mshr Email and Phone Number

● Maintained the same job duties as my full-time position (listed below)● Assist the Employee Relations team with intake calls and case management● Provide ER support to company stakeholders regarding performance issues, attendance issues, inappropriate conduct, and other associate matters● Conduct formal investigations

● Assists in the requirements, testing, and implementation of system enhancement and upgrades, most often in our HRM, SAP SuccessFactors● Oversees the Onboarding module in SAP Successfactors, including all new configuration, release enhancements, and fixes● Collaborates with stakeholders to automate processes and recommend enhancements, utilizing Alteryx and other technologies● Creates maintains and supports a variety of reports to analyze various business problems (i.e. recruiting, turnover, compensation, workforce trends), utilizing Tableau Prep for data transformation, as well as Tableau for visualization of data● Troubleshoots and resolves application issues and employee data inquiries● Successfully collaborated on important projects, such as automating Cell Phone Reimbursement or implementing the collection and tracking of COVID-19 vaccination status of associates● Worked as the key analyst on a Talent Assessment project to enhance and properly configure our Succession, Talent Card, and Calibration modules● Utilized API to automate the transfer of over 15,000 files from Google Drive to a new employee file system, UKG PeopleDoc

● Acts as the main HR point of contact for all associates of a diversified real estate portfolio, such as new homes, apartments, office space, retail, resort/hotels, and corporate groups● Provides assistance to associates from before their first day to after their last, including, but not limited to, background checks, onboarding, leave of absences, transfers, severances, and terminations● Engages with employees through Leave of Absence management, handling leaves for Pregnancy, Baby Bonding, Medical, Family Care, Worker's Compensation, ADA Accommodations, and more● Assists with pre-employment screenings, such as ordering criminal history reports, drug screens, motor vehicle reports, and physical abilities tests, while sometimes escalating to the Pre-Adverse/Final Adverse process● Utilizes multiple systems to track employee information, including Talent Source, ADP, SAP, Kronos, and Google Drive● Operates the Educational Reimbursement program, assisting with course approvals and reimbursement payments● Assists with the design and updating of company-wide organizational charts using LucidCharts● Coordinates with the HR Business Partners to create DiSC Reports for individuals and teams to better understand employees behavioral patterns and assist training facilitators in knowing their audience on a deeper level● Team member on the HR Engagement Team for Fiscal Year 21 Q3 & Q4● Assisted with a Cell Phone Reimbursement project to properly compensate employees due to working from home during the COVID-19 pandemic

● Group Sales - large corporate events, including: retreats, incentive trips, meetings, and conferences● Assistant to two Directors of National Accounts and one Senior Sales Manager● Departmental Trainer/Learning Coach● Creates and manages detailed contracts, addendums, proposals, and reservations● Organization and handling of sensitive and confidential information● Coordinates site inspections with potential clients, offering a detailed, personal touch and exemplary service● Proficient in creating bookings and holding event space in Delphi, as well as reviewing data and maintaining Excel charts● "Widely Important Goal" office facilitator - analyzes survey data weekly and presents findings to the entire Sales & Marketing office, offering comparisons to our staff service yearly goal● Designs unique diagrams of meeting space using SocialTables and Microsoft Publisher● Production and implementation of new office procedures and goals● Proven ability to prioritize multiple tasks in a timely manner

● Provided guests with a seamless check-in process, utilizing computer software, such as: OPERA, Outlook, and Kipsu● Multi-tasked multiple operations, such as check-ins, check outs, room moves, phone calls, and emails● Managed a rooms grid of 250 guest rooms and 4 villas, including multiple days of 100% occupancy● Demonstrated exceptional communication skills with guests, acting as the main point of contact during their stay, and relaying information to other departments, such as: Housekeeping and In-Room Dining● Exhibited proactive and reactive skills to ensure guests are in appropriate accommodations

● Provides customer service at on-campus athletic events, such as: volleyball, soccer, basketball, and baseball● Operates and displays great flexibility by assisting with: video broadcasting, scoreboard/substitute tracking, libero tracking, and ticket sales

• Demonstrates to students how to properly use Microsoft Excel and Access functions and formulas to create spreadsheets, client lists, revenue charts, pivot tables, queries, and so forth. • Organizes office hours and evaluate assignments

● Shadowed rotating managers and gained valuable insight into hospitality management strategies● Managed all front-of-house in a luxury hospitality environment by seating up to 400 guests a night and beingknowledgeable of all locations and facets of the 500-acre resort to better assist guests● Provided exceptional customer service by exceeding customer’s expectations and anticipating needs● Organized large-party dinners and kept VIP experiences confidential

• Employed strategic methods for seating guests and accomplishing record-high capacities• Managed all front-of-house with coworkers by being detail-oriented, delegating tasks, and communicating specifications for special events• Effectively communicated with customers, coworkers, and staff via phone and in person about reservations, hotel inquiries, and more. • Improved customer service by tailoring each guest's experience