Terri Cheng Email & Phone Number

Hamilton, On, Ca

Hamilton, On, Ca

Toronto, Ontario, Canada

Managed employee training for all new recruits over a 4-month period and offered continuous advice, guidance, and mentorship on duties and best practices. In doing so, new employees are well-rounded in their core tasks and successful in moving towards more streamlined portfolios within the business in a much shorter amount of time. Coordinated and Supervised Daily Operations: Actively led the daily scheduling and allocation of tasks to ensure optimal productivity, meeting organizational goals and maintaining adherence to legal and procedural requirements.Designed and Implemented a Monitoring Dashboard: Utilized Power Query and Power BI to create a dynamic and responsive dashboard that enabled real-time monitoring of case load across the business. This innovative solution led to more efficient management and allocation of resources, resulting in a streamlined workflow and quicker response to emerging needs and trends.Proactive Problem-Solver and Crisis Manager: Regularly faced with unexpected challenges and urgent issues, I consistently demonstrated the ability to quickly analyze problems, develop effective solutions, and take decisive action.Reliable and Supportive Team Member: Recognized by colleagues for my unwavering dependability and willingness to provide support, I have consistently made myself available to assist team members, answer questions, and offer guidance. This commitment to collaboration and mutual success has fostered a positive and productive work environment, enhancing both individual and team performance.

Toronto, Ontario, Canada

Processed Licence Appeal Tribunal Automobile Accident Benefits Service applications on myCaseload efficiently and with accuracy Successfully optimized the scheduling responsibilities of the Ontario Parole Board by following advice provided by Manager; reducing the workload of the Scheduler from 4 days to only 2 days per week Created the Standard Operating Procedure document for the Ontario Parole Board Scheduler, and successfully trained two new colleagues to take on the responsibilitiesRegularly accessed the Offender Tracking Information System to update the High Profile Offender Review List for the Vice Chair of the Ontario Parole Board for reviewExtensive experience in the forecasting, canvassing, and scheduling of License Appeal Tribunal Automobile Accident Benefit Service oral and written hearingsWell versed in preparing accommodations for hearings to allow everyone to participate fully in the tribunal process, whether that is language interpreters or Circle Hearing EldersMaintained and developed macros on Microsoft Visual Basics to further optimize workflow for colleagues; automating processes and reducing errors Maintained worksheets by accessing back-end data on SQL and myCaseload for colleagues to use for their daily canvassing and scheduling tasks

Mississauga, On

Worked directly with patients, performed phlebotomy in-office as well as during home visits, while following health and safety protocols and prepared specimens to be processed at the analytical laboratory siteWell versed with medical reconstitution, preparing Botox and other Toxins at an extremely high volume, maintaining accuracy and high quality since NKS Health is the largest distributor of therapeutic toxins in CanadaPerformed Fecal Calprotectin, Adalimumab levels, and Anti-Adalimumab levels tests by coordinating with patients to ensure that logistically they have the collection kits required to send their samples back to our labs, or scheduling a time or place to collect the blood samples or in-office testingProviding support to off-site physicians, continuing professionalism and positive relationships between NKS Health and physicians Prepared and delivered test reports for requesting physicians in a timely manner, demonstrating good written communication skills Delivered referrals to programs as requested from physicians, efficiently communicated with patients orally and through written to obtain information for these referrals and scheduled appointmentsRegarded as an outstanding asset to fellow colleagues by providing support and making sure needs were met, to upkeep patient and physician healthcare servicesProficient with Kroll Computer Systems and Microsoft Excel and Word through extensive use

Mississauga, On

Effectively managed & handled incoming phone calls & taking messages to schedule internal & external appointment with showing agentsEfficiently performed all secretarial dutiesExperienced with Toronto MLS & quick!Office CommanderProactively engaged in a corporate environment whilst handling with critical legal documentation

Markham, Ontario

Collected and registered patient cultures, samples, and specimens while maintaining safe work practices. Regarded as an outstanding asset to fellow workers by creating efficient workflows and making sure needs were met.Communicated effectively and professionally with patients in English and Cantonese to obtain information, explain procedures, and eliminate anxiety.Experienced with collecting specimens for PKU testing.Proficient with Meditech electronic health records software and MUSE Cardiology Information System.

Toronto, On

Telephone and Internet research to find business contact information and industry profilesData entry of information into an internal database stemming from research via telephone, mail from customers, and electronic channelsReview audit of daily entry activity and amend files to ensure records meet guidelinesProficient with SEMtek Enterprise Resource Planning

Mississauga

Effectively managed & handled incoming phone calls & taking messages to schedule internal & external appointment with showing agentsEfficiently performed all secretarial dutiesExperienced with Toronto MLS & Lone Wolf Real Estate TechnologiesProactively engaged in a corporate environment whilst handling with critical legal documentation

Square One Shopping Mall

Proactively approached & engaged customer to assist with individual preferences & needs, advised customers on current store products & promotions, which improved customer & store qualityEnsured frequent communication with other team members to be able to assist multiple customers successfullyAble to work with other team member effectively, especially since it is crucial to work together during the busy holiday season with multiple customers to serve

Mississauga

Made to sure attend to customer need with effective communication, especially during times of competing demands & busy work hoursThoroughly maintained shelves & store display to provide customers with a welcoming & appealing shopping environmentTaking orders while communicating with managers & bakers about how to fulfill customer’s demands while ensuring that the customer’s orders can be met at an orderly time & mannerAssist with new employee training, making sure the understand store policies & responsibilities to maintain the upmost quality of services to customers

Toronto, Canada Area

Proactively approached and engaged clients to assist with individual preferences and needs, advised clients on current store products which improved client experience, especially during the holiday season. Throughly maintained store display to provide clients with a welcoming and appealing shopping experience.

Honours Bachelor Of Science (B.Sc.), Life Sciences - Biology And Biological Anthropology

Activities and Societies: Vice President Internal of Canadian Asian Student Society (CASS)

Diploma, Clinical/Medical Laboratory Technician