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Eight years of federal government experience with a strong foundation in administration, policy and regulation, budgeting, contracting and procurement, process improvement, and program/project management. Certified Project Management Professional (PMP) and Lean Six Sigma Green Belt, with a proven ability to deliver results that exceed departmental expectations.• Skilled in various aspects of the contracting lifecycle management and procurement activities such as purchase order requests, new acquisition package development, burn rate tracking, task order management, contract closeout and de-obligating funds for fixed firm price, single source and option exercise contracts. Provided technical guidance in selecting blood pressure kiosks, resulting in $17K cost savings for the Library of Congress. Served as the Contracting Officer Representative (COR) for a five-year, $250K maintenance contract for the Wellness Center. Approved vendor invoices through Department of Treasury's Invoice Processing Platform (IPP).• Developed an automated Excel spreadsheet to effectively track and monitor office expenditures totaling $345K. Key role in budget estimation and forecasting• Led programmatic and project management initiatives for the national Primary Care Physician Leadership Development Program at the Department of Veterans Affairs. Conducted qualitative and quantitative analyses to generate formal reports to executive leadership team offering insights on program effectiveness and actionable recommendations for program improvements.• Facilitated a successful virtual call center transition at Truman VA Medical Center, reducing the administrative lease footprint by 1,230 sq. ft. and achieving annual savings of $28,380, while enhancing operational efficiency.• Led several process improvement initiatives using root cause analysis, driving increased efficiency, streamlined operations, enhanced employee morale, and a reduction in errors and waste• Lead multidisciplinary projects that achieved ADA compliance and accreditation by national governing boards
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Federal Project Manager IiOracleWoodbridge, Va, Us
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Program SpecialistLibrary Of Congress Dec 2022 - PresentWashington, District Of Columbia, United StatesProvide guidance, professional and technical assistance and staff support to the division programs in a wide range of issues related to the management and continuing improvement of the programs and procedures of the Heath Services Division. Performs division contract procurement actions such creating new acquisition packages including but not limited to the statement of work, independent government cost estimate (IGCE) and market research. The largest contract totaling approximately $80k. Also tracked contract burn rates, approved invoices, exercised options on task orders and completed final close out activities that included de-obligating funds if necessary. Built and monitored an automated budget excel spreadsheet to track monthly office expenditures (i.e., training, office/medical supplies, equipment, contracting) totaling $345k in fiscal year spending for the division. Key facilitator in fiscal year budget forecasting.• Assisted with the launch of two new lactation rooms at the National Library Service for the Blind and Print Disabled (Taylor St. Annex) and the Jefferson Building of the main Library by working with interior design in selecting/obtaining artwork totaling $1300, procurement of hospital grade breast pumps totaling $3800, furniture selection and revision of lactation room policy and procedures.• Assisted with the preparation for closure of leased space for Taylor St. Annex and transition to the main Library by analyzing space utilization to combine equipment in the current main Library wellness center in adherence to ADA guidelines.• Managed various functions of the office such as medical and office purchase requests, file management of budget and contracting files, submitting maintenance requests, and new employee training/orientation.• Organized Wellness Center reopening post-Covid by meeting with key Logistics personnel and the Architect of the Capitol Lead to discuss construction timelines, equipment moves and flooring. -
Training SpecialistU.S. Department Of Veterans Affairs Sep 2021 - Dec 2022Washington, District Of Columbia, United StatesSupport to the 11 month long national VHA Office of Primary Care (OPC) Primary Care Physician Leadership Development Program (PCPLDP) serving 22 Primary Care Physicians in developing leadership skills through interactive and experiential learning opportunities, mentorship, developing leadership strategies and effective communications skills to successfully guide Primary Care as well as achieving organizational goals. Communicates OPC educational program and training information to internal OPC staff and national Primary Care leaders and staff at the Veterans Integrated Service Network (VISN) and facility levels.• Lead programmatic and project management aspects of the PCPLDP to include solicitation, recruitment, candidate selection, curriculum development, content management, weekly session production and facilitation and program evaluation.• Partner with Employee Education System (EES) staff to coordinate and obtain accreditation for 49 continuing education units (CEU) and/or continuing medical education (CME) for the PCPLDP. • Team with the National Center for Organization Development (NCOD) and Office of Personnel Management (OPM) to provide presentations and leadership assessments for PCPLDP participants.• Deliver structure to weekly program sessions that increased physicians’ engagement and awareness• Provide oversight support to 19 members of the Primary Care Physician Leadership Development Program (PCPLDP) Sub-Council by performing Adhoc administrative tasks to support members (i.e., meeting minutes/agenda, recordings, MS Teams channel maintenance and sub-council membership management)• Knowledge manager of SharePoint in all aspects of data and information delivery by designing and developing upgraded versions of the PCPLDP and PCPLDP Sub-council -
Administrative OfficerU.S. Department Of Veterans Affairs May 2021 - Sep 2021Washington, District Of Columbia, United StatesAs an Administrative Officer of Prosthetics and Sensory Aids Service (PSAS) line, my day-to-day role included communicating between nationally dispersed Veterans, Prosthetic Staff, facility leadership and prime vendors. Tracked and monitored manpower resource allocation and lead timekeeper for 19 employees. Office manager duties included: ordering supplies, crafting memos, maintaining employee files and records management resolving user access, hardware, software application and/or system problems, facilitate the issuance of PIV card and ID badges for government and contract employees.• Reduced Patient Advocate Tracking System-Replacement (PATS-R) messaging backlog by 80% by resolving patient issues and concerns reported through Secured Messaging and PATS-R system such as wrong items, missing items, non-delivery and/or vendor related issues.• Set priorities for staff training using Talent Management System (TMS) and inform staff of any identified deficiencies in training plans and maintain compliance. • Worked alongside Chief, Prosthetics and Human Resource Specialist in HR functions such as position justifications, job announcements, completing job analyses, selection and hiring utilizing HR Smart applications. Successfully hired 1 additional prosthetist and announced 2 Purchasing Agent positions and Assistant Chief positions.• Lead a multidisciplinary (OIT, Facilities Management, Environmental Management Services, and Interior Design) project plan to assist with Prosthetic department renovations.• In development of others, created new performance plans for 12 purchasing agents, 3 prosthetic representative, 1 prosthetic clerk and 2 Prosthetist to properly align role with current duties and promote success.
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Health System Specialist (Ghatp Trainee)U.S. Department Of Veterans Affairs Jun 2020 - May 2021Columbia, Missouri, United StatesCompetitively selected as one of 48 national fellows to complete a yearlong post-graduate training program with the Department of Veterans Affairs. Completed weekly/bi-weekly rotations through 23 medical center services, learning daily operations, shadowing key staff, identifying needs/potential issues and resolution to problem such as compliance, clinic/pharmacy workflow, accessibility, and conduct.• Key facilitator in transitioning patient call center to virtual setting to achieve seamless operation in the event of onsite outages, inclement weather, COVID-19 employee quarantine, resolve space issues, and increase employee morale. Reduced administrative lease footprint by 1,230 sq ft. totaling $28,380/year for the patient call center alone.• Completed an extended detail in Primary Care where I contributed to developing a Quality Assurance Surveillance Plan (QASP) on a $5.7M contract for an outpatient site of care in Kirksville, MO, crafted functional statement for the Primary Care’s Chief Dietician and took part in an encounter cleanup effort with Informatics, Group Practice Manager and Health Systems Specialist in Primary Care because of poor documentation in the Covid-19 Vaccine Clinic. Over 300 encounters were corrected, and additional training was provided to reduce the number of documentation errors.• Spearheaded improvement project for Fleet Card management with key staff and various subject matter experts. Identified several inefficiencies resulting in non-compliance, lengthy audits, multiple wastes in the process and barriers among staff. Devised a streamlined automated process.• Developed a dashboard in MS Teams for Facilities Management employees to track facility safety checks and compliance with Joint Commission and other regulatory bodies. The dashboard also served to identify employee responsibilities, improve service line communication, and store important documents such as standard operating procedures (SOPs) and facility policies.
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Clinical Documentation Improvement SpecialistU.S. Department Of Veterans Affairs Oct 2018 - Jun 2020Tampa, Florida, United States• Facilitate the improvement of clinical documentation through extensive and concurrent interactions and interventions with physicians, residents, nurses, code staff and other medical professionals.• Ensured quality, completeness, and compliant data, supporting timely documentation of clinical information for measuring and reporting physician and hospital outcomes.• Identify opportunities to improve clinical documentation and ensure level of services and patient care rendered are reflected accurately in patients’ records.• Implement corrective action plans to clinical services directors and recommend improvements or changes in documentation. • Improve quality of clinical, financial, and administrative information by developing guidelines for data compatibility, consistency, and compliance and educating interdisciplinary medical teams on documentation guidelines.
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Coding AuditorU.S. Department Of Veterans Affairs Dec 2017 - Oct 2018Salisbury, North Carolina, United States• Conducted inpatient and outpatient audits to ensure VA medical center receive appropriate reimbursements and remain compliant with regulatory requirements. • Identified areas of noncompliance in coding and clinical documentation and providing recommendations for improvement.• Collaborated with Compliance Business Integrity (CBI) officer, nurse educators, HIMs chief, and CDIS in the planning and execution of new CDI program initiatives.• Performed quality reviews on coders to ensure compliance with coding guidelines and hospital policies for complete, consistent, and accurate coding.• Educated and supported clinical and coding staff on coding issues and proper coding and documentation procedures.• Monitored statistical trends to track results and validate CDI program to identify patterns and coding practices and report findings to management and staff.• Supported medical staff with clinical documentation requirements to ensure timely and accurate reporting of patient care provided.• Participated on interview panels for Medical Coder and Health Information Technician positions
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Medical CoderU.S. Department Of Veterans Affairs Oct 2016 - Dec 2017Salisbury, North Carolina, United States• Provided proper, accurate, and optimal coding of patient medical records consistent with hospital policies, regulatory requirements, and established conventions using ICD-10 coding schemes.• Reviewed patient charts to ascertain diagnoses or procedures, maintaining 98% accuracy rate in assigning ICD-10 diagnosis and ICD-10 PCS procedure codes.• Entered pro-fee coding with appropriate modifiers to billable insurance for inpatient veterans and maintained monthly coding spreadsheets for nursing home billing.• Maintained 98% accuracy rate while meeting department goal for 7-day delivery time for patient treatment file (PTF) transmissions.• Adhered to VA medical center’s guidelines, including SAIL, VERA, and the Official Coding Guidelines and worked with CDI specialists to ensure clinical documentation and coding compliance.
Terri Crawford Education Details
Frequently Asked Questions about Terri Crawford
What company does Terri Crawford work for?
Terri Crawford works for Oracle
What is Terri Crawford's role at the current company?
Terri Crawford's current role is Federal Project Manager II.
What is Terri Crawford's email address?
Terri Crawford's email address is tc****@****jax.org
What is Terri Crawford's direct phone number?
Terri Crawford's direct phone number is (904) 387*****
What schools did Terri Crawford attend?
Terri Crawford attended Champlain College.
Who are Terri Crawford's colleagues?
Terri Crawford's colleagues are Clara Marcela Olaya Pardo, Mike Dewitt, Sebastian La Placa, Meghana Shah, Abinash Mishra, Guenael Voisin, Imran Siddiqui.
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