• Coordinated employee engagement activities such as off-site events, product launches, daily internal recognition initiatives designed to create a positive and collaborative work environment. Coordinated internal company events (Christmas lunches) for all Call Centre employees. • Liaised with IT department weekly, to ensure all employees were provided necessary equipment for job execution, additionally assisted in ordering ergo economic office equipment for employee’s well-being. • Managed budget and financial tracking for all expenses/purchase orders; created tracker for VP budgets outlining monthly allowance per employee. Reported to executive team for sign-off of large purchase spending. • Aligned with outside vendors to coordinate corporate town hall sessions seamlessly; located venue for off-site Executive team presentations to Rogers employees, coordinated catering, transportation and overall event execution. • Coordinated on-site career fairs designed for employee exposure to various business unit across Rogers. Created relevant engagement materials and fair presentation boards. • Managed payroll/timekeeper for 60+ Team Managers using Workforce Management tool. • Key team member in developing new hire onboarding handbook outlining site processes and Call Centre operations. • Arranged bookings with contractors and maintenance teams for facilities issues • Assisted in the seamless transition of Roger’s office cafeteria into self-serve kiosk through coordination of vendors and installation teams, completing implementation on time and on budget. KEY ACCOMPLISHMENTS: • Recipient of the ‘Rogers Be Well’ Award in 2018; recognized as the sole coordinator of Weight Watchers program within the Call Centre site to encourage employee’s involvement in overall health and wellness. • Received several ‘High-Five’ Awards from managerial team, recognized for outstanding job performance and site support.

Reported to the Vice-President of Consumer Care whose mandate was to deliver exceptional customer experience across all Roger’s Call Centres across Canada. • Managed and organized VP activities including Town Hall, Meet & Greet events across the country. • Provided weekly support/backup of Senior Vice-President as required. • Tracked and shared weekly scorecard metrics of Canada wide Call Centre results (sample size, average handling times, sales, customer experience) utilizing several resources to pull data for accurate and comprehensive reporting. • Completed payroll/timekeeper tracking of VP direct reports.

Reported to the Vice-President of Real Estate whose directive was to manage all facilities operations throughout the Rogers properties across Canada. Began position as a contract role, hired on to the Consumer Care role full-time following contract completion • Managed and organized VP activities including calendar management, expense processing and coordinated team building sessions, business planning and charitable events.

Reported to the Vice-President of Solutions Marketing whose mandate was to deliver robust marketing campaigns while building solid vendor relationships. In addition, provided support to four Senior Directors and their corresponding teams. • Managed and organized leader activities which included business planning, research and staff activities. • Developed and maintained processes for management of sensitive documentation such as client information, compensation plans, salaries, performance reviews, employment requisitions, etc. • Coordinated internal corporate sessions such as business planning, team building, district conferences and charitable events.