Terri Dill, Sacp Email & Phone Number

Clearwater, Florida, United States

I guide, develop, and lead our team to ensure our strategic and enterprise clients are receiving top tier white glove service and act as the subject matter expert for all things related to cybersecurity awareness and the KnowBe4 platform.

Clearwater, Florida

I created and implemented custom cybersecurity awareness programs for enterprise and strategic clients as their subject matter expert and built strong relationships. This entailed brainstorming in a collaborative setting and coming up with creative solutions for all areas of the customer lifecycle.

Clearwater, Florida

I created value for SMB accounts and built relationships with IT professionals, HR teams, and executives to help onboard and successfully maintain a cybersecurity training program with the KnowBe4 platform.

Tampa/St. Petersburg, Florida Area

I assisted customers directly by researching inquiries regarding life insurance policy coverage, reviewing Power of Attorneys for approvals, creating policy projections, and providing asset verifications.

St. Petersburg

I composed correspondence on behalf of the company to customers. Provided life insurance verification documentation for determination of our client’s eligibility for housing, Medicaid, etc. Answered inbound calls when they need assistance with bringing up their SLA’s. Documented processed requests to maintain transparency between all departments..

I assisted customers in a contact center setting, and worked with customers, agents, and funeral homes to meet client needs such as updating their life insurance, resolving billing issues, assisted clients with their options when it comes to loans, cash surrenders, etc. educated clients and agents on types of coverage, etc. I was cross trained to work.

Largo, Florida

I acted as the face of the restaurant, greeting guests, taking and fulfilled to-go orders, understanding rotation when it came to seating tables based on restaurant volume. I was also cross-trained for serving, bussing, and QA.

Dunedin, Florida

Responsibilities included stocking and rotating food items, training new servers, conducting pre-shift meetings, serving, setting, and bussing tables.