Terri Drews Email & Phone Number

Ann Arbor, MI

• Provisioning administrator for user access to applications across the organization. Lead the access/provisioning administration team in ID creation and system validations. Responsible for hiring, training and annual.
• Represented the access administration team in the O365 upgrade project which impacted approximately 2,000 MB users. Developed the O365 procedures used across the organization for access administration. Trained the.
• Managed the process of integrating 160 new employees into applications as the bank purchased another mortgage division. Participated in meetings across the organization to gather information on access requirements.
• Represented the Mortgage division on a project to migrate application data into SailPoint as a certification tracking system that was to be utilized organization wide.
• Actively coordinating the closing of the Mortgage division with 1,000+ user’s access and closing out applications the organization uses to meet government compliance.

Ann Arbor

• Managed user accounts in Active Directory, MSOutlook, and other 3rd party system applications to support the Mortgage division. Actively performed access validations/certifications according to scheduled assignment..
• Promoted to team lead within 6 months of employment.
• Tracked and monitored tickets and work orders for timely resolution and completion. Tickets range from trouble shooting client access, adding additional work requirements, new user access administration and terminations.
• Escalated tickets to appropriate groups for resolution outside of the defined role limits.

• Governance focal for validations per contract requirements for the GTS division. Validations include Quarterly Employment Verification, Continued Business Needs and Privilege Owner/Privilege revalidation. Audit Focal.
• Member of a team that passed IBM’s corporate audit with the American Express Account. Only three of the 12 GTS accounts that were audited by Corporate passed that year. AMEX was the largest accounts within IBM GTS.
• Performed additional role of a Subject Matter Expert for IBM’s User Revalidation Tool, processes and the scripts. There were 12 SMEs to support a team of 120 members. Educated ID Provisioning teams on policy changes.
• Project Manager/liaison between American Express client and the offshore support staff. Ensured data integrity and meet the deadlines of the client. Trained and turned over the American Express account to IBM Argentina.
• Clients supported: American Express, Gates, Honeywell, Philips Medical, Bank of America. Security ID Administration and Compliance/ Bank of America Account 11/05-01/07
• Verified requests coming in had proper approvals for users access.