-Lead foundational research studies synthesizing both qualitative and quantitative data to drive impact - Work with complex Saas B2B cybersecurity platforms-Conduct interviews with key customers and collaborate with designers, engineering, and product management using mixed-methods research-Apply empathy and innovation through storytelling methods to convey research insights shared across cross-functional teams and C-level management-Research methods include RITE methodology… Show more -Lead foundational research studies synthesizing both qualitative and quantitative data to drive impact - Work with complex Saas B2B cybersecurity platforms-Conduct interviews with key customers and collaborate with designers, engineering, and product management using mixed-methods research-Apply empathy and innovation through storytelling methods to convey research insights shared across cross-functional teams and C-level management-Research methods include RITE methodology, user testing, journey maps, card sorting, heuristic evaluations, surveys, comparative analysis, contextual inquiries, design thinking- Extensive international experience in Southeast Asia, China, India and Europe- Tools: UserTesting, Pendo, Qualtrics, Google Analytics, Miro, Figma, Agile, Salesforce, Confluence, AI-LLM Show less

- Teach and nurture aspiring designers and researchers by offering personalized guidance, constructive feedback, and industry insights through one-on-one sessions, project reviews, and knowledge-sharing.

-Developed a hospitality brand strategy, growing revenue to $1M+ using design thinking methods to identify three new markets. -Built a compelling educational program for English and Asian markets, resulting in revenues of $100K. -Led management workshops with the company's board and executives to develop a new product and service strategy.

- Oversaw an annual budget of $2M and a staff of fifteen, including UX researchers and designers, animation, and video production teams. -Drove UX-driven improvements using data analysis and design research to identify student pain points, behaviors, and preferences. -Worked with C-level management to transition the publishing core into a digital-first supplier of educational content. -Ran lean product workshop sessions for product management that resulted in the creation of three… Show more - Oversaw an annual budget of $2M and a staff of fifteen, including UX researchers and designers, animation, and video production teams. -Drove UX-driven improvements using data analysis and design research to identify student pain points, behaviors, and preferences. -Worked with C-level management to transition the publishing core into a digital-first supplier of educational content. -Ran lean product workshop sessions for product management that resulted in the creation of three new product offerings. -Designed and managed a longitudinal research study that ran for four years. -Applied industry-wide insights to advise product managers and C-level executives, informing the strategic roadmap. Show less

- Created user-centered design experiences for iOS, Android, and automotive devices in the financial, medical, communications, and enterprise industries, conducting over 70 global research studies within a year.- Prepared comprehensive prospect proposals for UX research and design projects, generating revenue of $2M.- Led simultaneous user testing sessions in China, India, Russia, USA, Europe, and Brazil for strategic product development.- Established the Beijing Design & Research… Show more - Created user-centered design experiences for iOS, Android, and automotive devices in the financial, medical, communications, and enterprise industries, conducting over 70 global research studies within a year.- Prepared comprehensive prospect proposals for UX research and design projects, generating revenue of $2M.- Led simultaneous user testing sessions in China, India, Russia, USA, Europe, and Brazil for strategic product development.- Established the Beijing Design & Research office, hired a local team of six, established design systems, and created sales and evangelizing tools to promote design to prospective clients raising revenue to $500K in the first six months. Show less

- Managed and mentored a team of ten senior UX designers and user researchers across North America.- Applied iterative design practices to develop generative prototypes, providing real-time insights to develop a strategic roadmap.- Identified and developed new personas for mobile products, creating opportunities for revenue streams.

- Led the development of a new business, enabling entry into emerging markets with profitable, sustainable, and culturally sensitive products.- Contributed key end-user recommendations for low-cost, child-safe, and durable energy solutions.- Identified alternative power sources, price points, and specific brand values for Bottom of the Pyramid Markets.- Established strategic alliances with emerging market experts at Microsoft Research Labs and multiple NGOs in India.- Provided… Show more - Led the development of a new business, enabling entry into emerging markets with profitable, sustainable, and culturally sensitive products.- Contributed key end-user recommendations for low-cost, child-safe, and durable energy solutions.- Identified alternative power sources, price points, and specific brand values for Bottom of the Pyramid Markets.- Established strategic alliances with emerging market experts at Microsoft Research Labs and multiple NGOs in India.- Provided counsel to Belkin's President in evaluating first-time investments in emerging market expansion.- Designed the initial product roadmap and pro forma income statements for India, projecting an average of 45% estimated gross profits. Show less