- Complete payroll processing on a daily basis, maintaining the HR Database and relevant payroll spread sheets and reports with incoming absence and payment information (i.e. Overtime and absence)..- Complete payroll processing on a monthly basis, ensuring that payroll files are exported on time and sent to Dataplan (as per the annual payroll calendar). Payroll is a monthly transaction and outsourced. - Book training courses as required with existing training providers, liaising with the relevant department manager. Communicate the training to the delegates and delegate manager.- Organise Purchase Orders and Requisitions for the training. Book in orders once training has been undertaken.- Prepare relevant letters and documentation for probationary reviews, contractual changes, transfers, promotion and salary increase forms, ensuring that all relevant procedures have been adhered to and signed off by the relevant parties.- Maintain the HR records (paper and electronic), input employee changes and retrieving data, running standard reports including holiday, sickness and absence recording and producing reports as required.- Manage the administration of joiners, leavers and transfers on the HR database. Ensure that all new starters have the correct documentation (e.g. passport, essential details, application form) on file. - Support the internal administrative processes, helping the HR Advisors as required, with letter writing, database management and booking interviews.- Conduct recruitment assessment centres when necessary and administer Psychometric tests.- Carry out factory tours with potential candidates during assessment

- I was the Account Manager for several large distributor accounts such as Tile Giant, Tile HQ and Walls and Floors-Working alongside the appropriate Internal Sales Executive, ensure the efficient handling of customer queries and complaints as required by company processes -- Ensure that all queries and complaints have been logged on the system.- Price queries - resolve and respond to customer.- Product Quality issues - pass to Quality Department for resolution.- Delivery issues including miss picks, shortages, wrong product deliveries, late deliveries and uplift requirements – Account Co-ordinator to liaise with 3rd party Logistics supplier and Supply Chain Co-ordinator if necessary to resolve.- Working alongside the appropriate Internal Sales Executive, ensure that the customer is informed of the outcome of any query or complaint received, either by passing the relevant information to the Internal Sales Executive or by agreement, speaking to the customer personally or by ensuring that appropriate colleagues respond to the customer- Working alongside under the direction of the relevant Internal Sales Executive, monitor account credit limits and status to ensure fast and effective response to customer queries and to ensure smooth processing of payments and quick response to credit claims.- Update CRM system after every contact with customer be it via telephone, fax, email or letter. Ensure accuracy at all times.- Undertake general administration tasks relating to management of customer accounts including: loose sample requests, sample board requests, company literature requests and external sales enquiries via the British Ceramic Tile website- Liaise with Area Sales Managers, Business support departments and our 3rd party delivery provider to ensure effective and timely product delivery and service levels.