I am responsible for all daily operations of the medical office, and managing staff. Developing processes and procedures for continuous improvement and financial efficiency for the practice. Processing all medical claims, invoices, and verification of client benefits. I manage all billing, HR functions, payroll, and I am responsible for the scheduling maintenance. I am the point of contact for all the carriers, and I am responsible for maintaining positive relationships and open communication with the vendors.

Extensive experience managing day to day operations, and managing staff.Coordinating high volume insurance premium invoicing.Monthly creation and management of ACH and pension deduction files for employee and retireepremiums.Liaison between United Steelworker's Union Pension and Insurance representatives and carriers.Management of enrollment deadlines, regulations, and requirements. Examples include Medicareeligibility, full time student certification, and Affordable Care Act regulations.Daily management of Medicare supplements, Part D prescription plans, and CMS correspondence.Application of subsidies to premiums and monthly deductions.Extensive experience in employee enrollments, coverage level changes, open enrollments, employeeterminations, COBRA offering and restrictions, and carrier requirements.

Extensive experience providing customer support and client support.Monthly reconciliations, invoicing, enrollment, and management of four trust accounts with 2000+groups.Selected by supervisor to assist with discrepancies, resolve complex customer service issues, participatein quality control audits, and monitor daily change files to carriers.Receiving and processing electronic files containing eligibility updates and payment information.Prepare and reconcile payments, premium application, and wire transfers to carriers.Creation of monthly ACH files for groups.Prioritize workload and deadlines to insure successful completion.