• Provide customer service by taking grocery orders via phone & resolving issues via online & chat.• Collaborate with cross-functional departments to provide guest feedback, insights, and escalate issues to help improve our overall guest experience.• Assist field personnel with troubleshooting and solutions that include technology systems, marketing programs, & promotions.• Work with store hosts and internal resources in North & South Carolina locations to facilitate guest satisfaction.

Part-time

Foster communication with key constituents of the program including leadership, team members, cross-functional units within CCNC and LHD and DHHS staff members. Investigate COVID-19 clusters on behalf of the NC Division of Public Health and the CDC Foundation.

Oversaw weekly logistics of COVID-19 vaccine distribution to local healthcare providers.Created order form for order placement by healthcare providers.Provided non-clinical vaccine support to the Forsyth County Department of Public Health. Health Care Location Manager access in CVMS to manage the location’s vaccine inventory.Contacted patients diagnosed with COVID-19 to provide health education and guidance while offering support, referrals, and answers.

Developed & implemented staff training, program orientation, & delivered presentations atconferences, public meetings, & seminars.Managed the use of financial resources & the process of monthly service invoices for providerpayment reimbursement, & supervised vendor payments & contracts.Managed program compliance for alignment with regulations & guidelines of USDA; assessedcompliance risk & developed corrective action plans to ensure program integrity.

Facilitate training's & orientations and supervise over 100 staff & volunteers in SFSP compliance & civil rights Create & evaluate surveys to identify successes, opportunities & implement resolutions Analyze and report program statistics to management and community stakeholdersCollaborate with schools, nonprofits and state and local agencies on childhood food insecurity solutionsWork with finance to submit accurate budgets & SFSP reimbursement claimsResponsible for data collection & data entry; Develop and manage databases, documents & dashboards to track metricsUtilize Foodforgood.com on production & logistics for meal delivery100% approval rate as a Summer Food Service Program sponsor by NCDPI for last ten yearsComplete all paperwork for submission and approval for Summer Food Service ProgramIncreased Summer Food Service Program sites by 27% since 2018Exceeded expectations on employee evaluations for last 9 yearsImplemented Link2feed software for reporting which reduced paperwork & filing by 31%Helped build Childhood Hunger Programs department from the ground upCollaborated with community leaders to reduce child food insecurity in MSA from 27% in 2015 to 20% in 2017Coordinate and facilitate regional meetings, orientations and compliance training

Monitored 100% of Childhood Hunger programs to ensure compliance with Feeding America &USDA.Created & mailed invitations, programs & flyers for media events; set up venues & logistics formedia events.Developed & managed collateral, data sheets, databases & dashboards to track metrics.Designed questionnaires to gather feedback from participants; collected & analyzed data usingboth quantitative & qualitative methods.Conducted USDA compliance reviews in 18-county service area.Conducted orientations for BackPack, Kids Café & Summer Food Service Programs

Created & mailed invitations, programs & flyers for media events; set up venues & logistics formedia events.Successfully organized & planned quarterly Advisory Committee meetings.Developed & managed collateral, data sheets, databases & dashboards to track metrics.Designed questionnaires to gather meaningful feedback from participants; collected & analyzeddata using both quantitative & qualitative methods.Conducted USDA compliance reviews for in 18-county service area.Conducted orientations for BackPack, Kids Café & Summer Food Service Programs.

Open and close the business officeReview and process documents associated with customer’s vehicle purchasesHandle accounts payable functions; tender cash transactions, prepare bank depositsReconcile safe drawerAnswer multi-line phone system

Coordinated internal and external events for School of Health SciencesDeveloped presentations for programs Reconciled financial transactions monthly with the university financial system Developed, analyzed, and executed marketing budgets to allocate resources and estimate future financial needsConducted surveys, collected data , and prepared questionnaires to identify internal employee satisfaction and external need for a Health Care Management programServed as Assistant Editor of the Journal of Best Practices in Health Professions Diversity: Education, Research & Policy

Analyzed data using qualitative and quantitative analysis from SPSS outputs for trends in customer satisfaction and competitor analysis Performed cross tabulation and multivariate analysis of data to provide key findings and recommendations Produced customer satisfaction , initial purchase and sales/service analysis of dealerships worldwide while adhering to tight deadlinesKnowledge of SPSS and SPSS syntax; including frequencies, time series and crosstabs Teamwork included providing detailed proofreading assistance on verbiage and data for primary reporting analystParticipated in presentation of reports to dealerships, internal clients and external representatives via Lotus Same Time and teleconference Performed S.W.O.T analysis on data from SPSSUsed Lotus Notes for email and Lotus Notes Same Time for teleconferencingUsed Cognos to provide Reporting, Analysis, Dashboards and Scorecard data to dealerships