Terri Hill Email and Phone Number
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As a Service-Centric Director diversely experienced in developing technology-based strategies, I offer a deep background transforming service-oriented Professional Services work teams within fast-paced growth environments and global organizations more efficient work processes, tools & templates to maximize project margins and drive customer satisfaction. Responsibly managing revenue targets, profitability, quality solutions-delivery, client satisfaction and time-to-value, I excel in advancing business effectiveness of Professional Services via results-driven leadership and expertise.As a skilled operational strategist, I execute strategy planning and agile project management to implement a system of metrics, tools, and processes that drive productivity and accountability ensuring on-time and on-budget project delivery through exceptional account and portfolio oversight.Dedicated to building peak-performing tech-service organizations with top-notch satisfaction delivery, I build solid client relationships by understanding the customer’s business, defining clear goals and objectives and creating strategic, long-term roadmaps. I am a:► PROCESS OPTIMIZER - Driving enterprise-wide roadmaps and key performance indicators (KPI’s). Big picture mindset to deliver enterprising solutions, strategies, and improvements.► CULTURE SHAPER - Strong initiative-taker and with a ‘do what it takes’ mindset to align with business and client goals.► TEAM & TALENT DEVELOPER - Leading with diversity, equity, and inclusion to hire and grow talent into cohesive, high performing delivery teams.► PRAGMATIC PROBLEM-SOLVER – Leveraging agile and/or waterfall methodologies depending on client needs, thinking out of the box to satisfactorily resolve delivery issues.Technologies: Software-as-a-Service (SaaS) | Salesforce | Professional Services Automation (PSA) | Software Development Lifecycle (SDLC) | Program Development Lifecycle (PDLC) | Enterprise Resource Planning (ERP) | Solutions & Service-Oriented Architectures | Data Migration, Integration, & Configuration"I have an innate skill of learning new technologies, skills and applications extremely quickly. Whatever I don't know...I will teach myself."
Kantata
View- Website:
- kantata.com
- Employees:
- 481
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KantataCanton, Ga, Us
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Principle Project ManagerKantata Jul 2024 - PresentIrvine, California, Us
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Manager Strategy And OpsEllucian May 2023 - Nov 2024Reston, Va, Us -
Head Of Global Professional Services PmoCelonis Mar 2021 - Feb 2023New York City, New York, UsHead of Global Professional Services PMO, I am responsible for the development, enhancement, enablement, delivery, and inspection of Celonis professional services methodologies and service packages to ensure a consistent, prescriptive, best practices approach to delivering value to customers through service delivery. Have spent the past 18 months primary focused on the installation of FinancialForce PSA for the global Professional Services organization. -
Senior Project ManagerFinancialforce Aug 2016 - Mar 2021San Jose, California, UsManage ERP SaaS implementations for Fortune 500 companies using both waterfall and agile methodologies on the SalesForce platform. Manage multiple completing priorities in a fast-paced, high growth environment; lead client-facing communication; effectively communicate with C-levels, departments and stakeholders ; manage project cost, schedule, scope and resources. Maintain customer satisfaction through quality execution and performance. Provide sales support by developing statements of work, cost estimates and implementation management plans for proposal responses. -
Practice Director, PmoRiskonnect, Inc. Mar 2015 - Apr 2016Atlanta, Ga, UsCreation of professional services methodologies and best practices, enforcement of methodologies through KPIs, analysis and portfolio reviews, as well as responsible for leading a team of 12 project managers including hiring, professional development, and enablement. -
Senior Project ManagerRiskonnect, Inc. Sep 2014 - Apr 2016Atlanta, Ga, Us
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Director Of OperationsGreen Light Technologies Oct 2009 - Nov 2015UsAs the Director of Operations for Green Light Technologies, Inc., I was responsible for strategic business development and management of approx. 38 employees in 8-10 different physical locations throughout the Metro-Atlanta area.Other responsibilities included: portfolio management, preparation of quotes and RFP responses, contracts and SOWs, budgeting, staff development, billing and accounts payable. -
Project ManagerEbix May 2013 - Sep 2014Provide Program and Project Management for software implementations using the Software Development Life Cycle (SDLC) on a highly accelerated time schedule. Having complete authority of the project plan over different product lines, my responsibilities included but was not limited to:- Defining project requirements- Defining project scope- Developing and maintaining the project plan- Documenting requirements and writing technical specifications- Monitoring and managing project timeline - Coordinating activities and tasks for mulit-platform, multi-location remote project teams- Managing mulitple projects concurrently- Identifying potential risks and issus and developing action plans for resolution- Acting as laiason between technical developers and clients
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Senior Project Manager ConsultantFloyd Medical Center Feb 2012 - Mar 2013Rome, Ga, UsSenior Project Manager on a one year contract to implement a CRM solution (BMC) for the Service Desk and re-design the Active Directory hierarchy. -
Senior It Project Manager ConsultantWellstar Health System Aug 2010 - Feb 2012Marietta, Georgia, UsAs a Senior IT Project Manager Consultant I have been responsible for numerous on-going infrastructure projects such as PC Refresh, New Construction IT installations, Business Process Improvements, SCCM Implementation, AD design, GPO Creation, Image Creation & Deployment, Wireless AP Installations and IT Moves. Additionally, I worked on McKesson, NextGen, GEMMS, STAR, HSS, HIM, PACS, and BMC Software implementations and upgrades. I have managed projects using Six Sigma, Agile, ITIL and the PMBOK methodologies. -
Operations Director ConsultantPiedmont Atlanta Hospital Oct 2009 - Aug 2010Atlanta, Georgia, UsManaged a team of Service Techs who provided desktop support for the Main Campus and Clinics. -
Field Services TechCobb County School Board Jun 2008 - May 2009Assigned to two elementary schools, I was responsible for providing Level I-III support for the enterprise; managed own queue in Remedy in accordance with Service Level Agreements; analyzed user’s report of issues to determine root cause and performed necessary repairs and/or maintenance; performed basic networking and server maintenance; resolved virus/trojan issues; created and deployed PC images; performed maintenance on peripherals, such as printers, copiers, projectors, etc.
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It Director, Database Administrator, & Computer TeacherAbundant Life Christian Academy Jun 2005 - May 2007Responsible for hardware and software technical support for Pre-K3 thru 8th grade school for all devices including desktops, laptops and copiers; performed daily server back-ups; designed, created, and maintained school web site using Front Page and Dreamweaver; developed an on-line grading system for parents to monitor their students’ progress; designed computer curriculum and taught computer classes for pre-K through 8th grades.
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Instructional Designer, Instructor, Call Center SupervisorAmerican Express Mar 1986 - Aug 1998New York, Ny, UsAs an Instructional Designer, was responsible overall project management which consisted of converting technical design specifications into training materials to be used both on line and in the classroom. Training materials were developed for both new-hires on their job functions and up-training for existing employees on new policy and procedural implementations. Analyzed technical documents and used information mapping techniques to convert job functions into both computer based (CBT) and paper based training documents. Conducted focus groups, brainstorming sessions, and job shadowing to determine and validate procedures. Conducted Train-The-Trainer sessions to teach Instructors the materials so they could teach new-hires.As Call Center Supervisor, was responsible for directly managing a team of associates in a 7/24/365 department of 240 associates. Responsibilities included identifying, planning, and developing standard operating procedures and training programs to deliver high-quality customer satisfaction and greater call center efficiency; performing call monitoring, guidance and appropriate levels of feedback on a daily basis; focusing on overall call center productivity through monitoring standards, metrics, performance criteria, policies and procedures to ensure inbound call and talk time goals are met; reviewing reports to determine work and break schedules to ensure adequate phone coverage at all times; acting as a first level of contact to employees for disciplinary action including development of performance improvement plans as well as terminations when necessary.
Terri Hill Skills
Terri Hill Education Details
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Stetson UniversityBusiness/Marketing
Frequently Asked Questions about Terri Hill
What company does Terri Hill work for?
Terri Hill works for Kantata
What is Terri Hill's role at the current company?
Terri Hill's current role is Professional Services PMO/RMO Leader Specializing in Enterprise-Wide Digital Technology Solutions ★ Business Transformation Leader.
What is Terri Hill's email address?
Terri Hill's email address is th****@****ail.com
What is Terri Hill's direct phone number?
Terri Hill's direct phone number is +177079*****
What schools did Terri Hill attend?
Terri Hill attended Stetson University.
What skills is Terri Hill known for?
Terri Hill has skills like Project Management, Management, Program Management, Project Planning, Team Building, Business Analysis, Business Process Improvement, Process Improvement, Crm, Vendor Management, Customer Service, Networking.
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