Terri Jensen Email and Phone Number
Terri Jensen work email
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Terri Jensen personal email
Terri Jensen is a PreK Teacher Assistant at Jackson County Public Schools, NC. Colleagues describe her as "Terri Jensen is a strong, talented leader. She is logged into the phones, ready at the IM, and directly involved with the day-to-day operations of the department while doing everything else she is responsible for. She is a strong business partner to the organization who is always available to help or provide direction. She is also a tenacious learner who has a curiosity that has led to numerous innovations to our processes. By being so in touch with the day-to-day work, she has learned to see the trends in our work and manage them from a place of proactive decision making. This has allowed our department to thrive and grow. Second, she understands the value of a well curated culture. She works very hard to ensure that communication and structure are at the forefront of everything we do. She understands the normatives we use to drive our work and leverages them on a daily basis to grow our team in their job knowledge, empowerment, and impact on our success. We are a cohesive team and a good measure of it is due to her heart for our staff and their work. Finally, she is just fun to work with. She possesses a genuine enthusiasm and approaches everything with a “why not” attitude. She wants what’s best for the organization, our team, and the members. She will listen to any idea that will improve life for them. Her willingness to help others knows no end. "
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Prek Teacher AssistantJackson County Public Schools, NcCullowhee, Nc, Us -
Prek Teacher AssistantJackson County Public Schools, Nc Aug 2024 - Present -
Partner Management Specialist IiiTrustage Apr 2023 - Jan 2024 -
Workforce Management LeaderAllstate Dec 2021 - Jan 2023• Develops, analyzes, and monitors ongoing key performance indicators to include service levels, handling times, absenteeism, etc., measuring daily and intra-daily workforce scheduling effectiveness and performance gaps.• Oversees and manages the day-to-day activities of the Workforce Management real-time analysts, scheduling, Intra-day, and/or change management teams.• Creates a positive and satisfying work environment through the use of recognition, empowerment, listening, valuing diversity, and acting as a role model for others. • Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow.• Anticipates workflow levels through effective planning and is able to adjust resources to ensure work is completed and unit goals are met.• Assists with the identification of future technology and systems, develop information management tools, documents, and reports to effectively manage results.• Contribute and implement strategic plans into work unit in order to achieve stated objectives and goals. -
Contact Center Manager IiAddition Financial Mar 2019 - Dec 2021• Provided strategic guidance to a team of 57 managers and staff, setting performance standards and benchmarks and ensuring management and staff met or exceeded department KPIs.• Oversaw Contact Center operating procedures and processes to improve productivity, response time, and efficient use of both employees and technology.• Developed and administered call center objectives, support documentation, and strategic action plans for achieving goals.• Maintained high levels of performance for service metrics including call answer rate, call quality, abandonment rate, service ratings, etc for an annual average of 700,000+ calls.• Managed and improved operational processes and systems in order to improve efficiency and quality, leading to a redesign of multiple credit union-wide procedures.• Analyzed data for the purpose of forecasting for future call volumes and provided recommendations for staffing requirements.• Successfully expanded the department in 2019 by taking full ownership of the online new accounts experience to improve process, deepen relationships with members, and grow the credit union’s bottom line.• Involved in testing the skill-based routing across all inbound channels, IVR, Call and Screen Recording. -
Avp Branch Manager IiAddition Financial May 2014 - Mar 2019• Managed branch relationships with 7,800+ members while growing loan portfolio by $475k monthly.• Coached and developed 2 branch teams, leading to 9 internal promotions in less than 4 years.• Selected as testing branch for new processes and equipment and to ensure successful execution.• Selected to serve as a training branch for new employees and as a training manager for all new branch managers.• Led branch strategic planning, including employee development, effective communication, monitoring membership and loan growth, and effective completion of projects. -
Avp Branch ManagerFairwinds Credit Union Jan 2013 - May 2014• Directed and managed a service center with 6,500+ members, generating $400k+ in net profit.• Enhanced CU relations through community involvement and business development activities.• Developed and monitored business loan strategies and relationships to meet targeted goals.• Led strategic planning within the service center, including monitoring growth, profitability, budgeting, and completion of business/action plans. -
Relationship ManagerFairwinds Credit Union Jan 2009 - Jan 2013• Fostered proactive coaching environment to ensure overall service, lending, membership, and services per household expectations were met.• Assisted with strategic planning, including business loan growth, employee coaching, hiring, scheduling and performance evaluations. -
Financial Services RepresentativeFairwinds Credit Union Jan 2006 - Jan 2009• Averaged $700,000/month in loan disbursements and made additional cross-sells based on thorough reviews of member relationship and credit reports.• Established 90-100 new memberships per month through effective promotion of CU products.• Designated senior financial services officer and selected to assist with grand opening of new branch.• Acted as manager-on-duty to cover daily operations in manager’s absence. -
Call Center RepresentativeFairwinds Credit Union May 2003 - Jan 2006• Provided resolution to member concerns and questions by phone.• Maintained accurate records of transactions and adhered to call availability metrics.• Selected to assist with managing and implementing a company-wide core system conversion.
Terri Jensen Education Details
Frequently Asked Questions about Terri Jensen
What company does Terri Jensen work for?
Terri Jensen works for Jackson County Public Schools, Nc
What is Terri Jensen's role at the current company?
Terri Jensen's current role is PreK Teacher Assistant.
What is Terri Jensen's email address?
Terri Jensen's email address is te****@****ate.com
What schools did Terri Jensen attend?
Terri Jensen attended Valencia College.
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