Terri directs and coordinates multiple initiatives within the Krystal Company. Oversight functions include scheduling projects of multiple types, oversight of store openings and closures, managing storm related events (Business Continuity/Disaster Recovery: BCDR), overseeing CAPX Committee process and approvals to maintain SOX compliance, managing external vendors to include account payment functions and managing Krystal staff responsible for such functions. Specialize in process improvement, change management, and cross departmental collaboration.

• Opened 130 New Stores (COM/FRN). Increased EBITDA from 18 million to 60 million• Design, create, implement and roll out cloud-based project management application. • Designed, implemented and executed automated process to ensure visibility of the end to end development process (site selection to opening). SaaS hosted solution.• Managed storm related events (Business Continuity/Disaster Recovery: BCDR)• Set and continually manage project expectations with team members and other stakeholders.• Identify and resolve issues and conflicts within the project team.• Plan and schedule project timelines and milestones using appropriate tools.• Develop and deliver progress reports, proposals, requirements documentation, and presentations.• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

• Improved sales / Investment ratio for new locations by creating, implementing and executing best practices• Designed, implemented automated process to ensure visibility of the end to end development process (site selection to opening). • Created tracking system, utilizing web based management tool (CGN), to monitor pre-approval development estimates vs. reported actuals post construction. • Project Manager (Used Equipment) Responsible for monitoring current inventory of used equipment ensuring that functional team members are aware of availability lowering the cost of investment. • Project Manager (Leased Equipment) Execute Equipment Leasing program for franchisees. Work closely with all functional teams to ensure all assets, documents, and payments are appropriately handled.• Capex Spending - Responsible for monitoring all CAPX budgets (9M) to ensure spending is at or below approved Budget and report to the Brand. All projects on or under budget.• Re-designed a paper heavy Capex approval process creating a paperless process saving the company thousands each year in paper, folders, ink and time. Utilizing the tools created in CGN, the field now uploads all documents which are viewed on overhead screen during approval meetings. These documents are also sent via email for pre-read comments shortening the time needed for approval meetings.• Integrated the franchise recruiting process into CGN.• Designed PO process in CGN for use by entire Church’s system.• Lead cross-departmental teams in the Design and implementation of all new CGN initiatives for the Brand. • Designed, executed and implemented CGN database to become the Hierarchy Manager for entire company eliminating the need for multiple departments maintaining separate lists of the same information. This endeavor has ensured 100% accuracy of all information related to store addresses, phone numbers, key contact information and more.• Web Developer (CGN)