Reviewed and analyze customer data such as: financial statements, verified income, credit reports and employment history and verification to determine level of risk involved for extending credit. Review and or process new applications and ongoing accounts for eligibility. Prepared and analyze comprehensive credit and clarity report scores to determine borrowers credit worthiness, credit history and potential red flags to support or denial decision. Collected and organized loan documents before submission to underwriting. Improve cross functional collaboration, work closely with sales and operations teams to meet business objectives. Assist large volumes of customers everyday with positive attitude and focus on customer satisfaction.

Assisted with training new staff members in product knowledge, customer service skills, cash handling procedures, and company policies. Increased customer engagement to drive interest and boost sales opportunities. Provided cheerful greetings to customers and utilized open-ended questions to determine their needs. Enhanced brand reputation through expert presentations, outreach, and exceptional customer service resulting in the cultivation of new relationships. Managed operational activities such as merchandising, stock management, loss and profit reporting, staff scheduling, payroll administration, POS operations, inventory control and asset protection.* Awarded Partners in Excellence / Top Sales Leader of the Year 2014 * Nominated "Rosylin D. Jaffee" award for Community Outreach 2014 and 2015

Welcoming patients, recording and or updating and verifying current data, insurance and detailed medical histories. Determining patients' needs and assisting support. Scheduling appointments and processing copayments. Supervising our retail and rental surgical / DME department.