Monitored the wireless call utilization of the Chicago area to maintain optimal performance. Project managed the adding and disconnecting of equipment when needed for the Chicago region. Worked directly with other wireless carriers to build shared connections for cost savings.

Supported projects by coordinating resolution of issues, gathering and providing project status, and attending weekly project meetings.

Managed the distribution and monitored the completion of 150 Interactive Voice Response application requests per month. Assisted internal customers in the design of applications. Provided technical support and training to team members. Documented application programming procedures and process improvements. Compiled application request metrics for management and internal customers using Excel.

Analyzed and drove fixes for Prepaid card Interactive Voice Response application troubles.

Designed, developed and implemented Interactive Voice Response applications and worked application trouble tickets. Utilized a vendor-proprietary language for creating applications.

Monitored the Interactive Voice Response platform through alarms and system checks. Managed application trouble tickets. Prepared Enhanced Services application flowcharts using Visio. Distributed application requests to programmers.

Answered phones, created correspondence, distributed mail, and made travel arrangements for 4 directors and 10 managers.