Terri Schultz Email & Phone Number

World Headquarters, Bloomington, Indiana

Indianapolis, Indiana, United States

• Tasked with automating, streamlining, and converting the manual AP process to digital and completely paperless procedures.o Implemented a purely digital process from invoice submission, calculation, posting, and payment release.• Established a real-time workflow process for creating, reviewing, modifying, and approving new vendors.o Solely responsible for reviewing W-9, Address, Payment Terms, ACH data, GL coding, and invoicing policies of all new vendors.• Reviewed and approved all payments to be released. • Responsible for assigning all trouble tickets to processors to be researched and resolved.• Created customizable detailed canned responses for routine requests providing crystal-clear information.

Indianapolis, Indiana Area

Tasked to maintain minimum KPI goals and SLA requirements. Analyzed AP processes and implement improvements, which produced the best Roche AP KPI scores worldwide nearing perfection, which initiated new standards for the Indianapolis AP department. • Increased payment timeliness from 75% to an average of 99.7%, multiple months at 100%.o Global counterparts at 10% of the Indianapolis volume average 37% timeliness. • Improved discounts taken, available for early payment from 80% to 100% consistently. o Significantly contributing to the Global Care for Cash initiative. o Global counterparts do not track discounts taken.• Decreased the number of days to process incoming invoices from an excess of 20 days to less than 24 hours from receipt of invoice to SAP post and pending payment release.o Goal met 100%, since September 2019, posting invoices within 1 day of receipt.o Prompted new KPI goal of 3 days to post instead of 5 days.o Global counterparts struggle at 73% to meet the 5-day goal

Indianapolis, Indiana, United States

Collaborated with Director of Finance, procurement team, and vendors to resolve chronic issues (GR/IR, Receipt errors, blocked payments), transforming AP customer service from completely unacceptable satisfaction rates to extremely pleased vendors and procurement department. • Worked with the vendors and buyers to identify and pinpoint issues causing problems.• Collaborated to find an equitable resolution. o Increased retention and satisfaction of valuable vendors. • Sustained the lowest call volume, trouble tickets, and complaints from vendors and the affiliates supported by the AP department due to improved procedures.

Indianapolis, Indiana, United States

• Established a process to monitor and report Puerto Rico vendor taxes withheld.• Streamlined the year-end submission process of reporting taxes withheld and paid to the Puerto Rican government, on behalf of Roche vendors, to file their income tax return. • Standardized the recording, creation, and delivery of 480 forms (the equivalent of the American IRS form 1099) to the vendors, affiliate, and Puerto Rican government. • Reconciled Puerto Rico Vendor Master Record to reflect proper tax code.• Solely responsible for posting invoice payments for Puerto Rico, Roche Molecular Systems, Canada Diabetes Care, and Canada Diagnostics.

Indianapolis, Indiana, United States

• Maintained 100% daily distribution of incoming invoices.• Increased accuracy of invoice disbursement to payment processors for 12 affiliates. • Audited 80% of the expense reports.

Indianapolis, Indiana, United States

• Cut company expenses by 30% and improved insurance coverage by evaluating, updating and moving the Healthcare and Property Liability Insurance policies to more comprehensive and competitive companies.• Created 42% savings on the renewal of leases. • Increased government contracts by 45%.o Negotiated, processed initial set up, reviews, resolve issues, and renewals. • Scheduled trainers to meet the fluctuating needs of the students.• Conducted annual performance evaluations on support staff with constructive feedback.o Provided guidance and opportunities to improve and increase skill sets.• Diminished stale inventory by 90% by instituting a lean supply strategy. • Reduced inventory expenditures by 60% utilizing JIT tactic.• Instituted SOPs streamlining processes, reducing errors, and increasing productivity.• Developed procedures, protocol and compensation plan for Sales staff. • Created an evaluation structure and form for Supervisors and Managers. • Started a retirement plan with matching company contribution for the employees. • Retained 94% of the Sales staff with a new compensation plan.