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@procarerx.com
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6 phones found area 215, 678, 726, and 706
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LinkedIn matched
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Terri Sinclair is listed as Vice President, Call Center Operations at ProCare Rx, based in Alva, Florida, United States. AeroLeads shows a work email signal at procarerx.com, phone signal with area code 215, 678, 726, 706, and a matched LinkedIn profile for Terri Sinclair.
Terri Sinclair previously worked as Director of Operations at Uhs-Pruitt Corporation and Operations Manager at International Sos.
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AeroLeads found 1 current-domain work email signal for Terri Sinclair. Compare company email patterns before reaching out.
At ProCare Rx, leadership in operations encompasses steering the call center to deliver impeccable service and compliance. The successful URAC Accreditation under my guidance is a testament to our team's dedication to quality in Pharmacy Benefit Management.With skills honed in analytical assessment and employee training, I drive initiatives that bolster efficiency and staff development. Our mission at ProCare Rx aligns with my commitment to elevating healthcare through operational excellence and continuous improvement.
Listed skills include Program Management, Training, Leadership, Project Management, and 30 others.
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A career timeline built from the work history available for this profile.
Us
Major Functions: Oversee the day-to-day operations of the PBM, Hospice and Pharmacy call center to including Staffing, Training and Reporting. Oversee Complaint and Appeals programs, SLA Management, Quality and Compliance. Successfully led the Pharmacy Benefit Management and Mail Order to full URAC Accreditation.
Norcross, Ga, Us
Major Functions: Responsible for managing the activities for referral management including verification of commercial benefits, determination of Medicare and Medicaid eligibility for skilled nursing, Hospice, Home care and community based Source programs.
Singapore, Sg
Major Functions: International SOS provides medical and security assistance to business travelers and expatriates. This ranges from Medical and Security advice, referrals and on going case management of outpatient/inpatient and evacuation services. Responsible for directing all activities related to case management in a 24/7 environment. 40 direct reports.
Plymouth Meeting, Pa, Us
Major Functions: Responsible for managing the activities related to implementing and completing Clinical Programs. This includes the development of materials, delivery schedule program roll-out, quality of deliverables, analysis and summarization of key program results. Provided the coordination of development activities with cross functional teams from IT, Web Development, and Operations.
Major Functions: Implementation of the Contact Center to support Yamanouchi’s Vesicare product launch . Established and implemented the standard operating procedures and process to support requests/inquiries received for Medical and Product Information, Field Sales Operations and Marketing Support. Company merged and moved the corporate offices to Chicago. Direct Consultant for the Company from 2005 to 2006.
Horsham, Pa, Us
Major Functions: Governed the toll free number assignment and call guide logic program, testing, and training. Created and executed an internal call center for clinical trial recruitment. Presided over the call volume forecasting and call cost controls. Regulated the evolution of the call center operations policies and procedures for call handling, monitoring and program training. Provided exemplary management of outside provider relationships for call center operations.
New York, Ny, Us
Major Functions: Administrated all facets of data operations for the Enhanced Services Department including cleaning, loading, and maintaining data. Contributed expertise through the provision of outstanding project management of three ATM Service, Lottery service, and the Human Resources system projects to completion remaining within budget and accomplishing on targeted schedule. Supplied exemplary and immediate response to data integrity issues; projected and managed a comprehensive departmental budget. Established practical aspects of software and applications to enhance and strengthen new and existing services to include Events, Movies, and Directions. Selected, hired, trained, and supervised personnel within assigned department.
Major Functions: Provided expertise to the project management of five multi-media hosted application implementations for an array of vendors to include Siebel, CRM; Aspect, ACD; Cisco, Web Interaction chat, full collaboration; and Mustang, email. Furnished forecasts for new and existing businesses. Generated functional design specification documents, defined and documented end user business requirements, and performed post implementation application training of end users and management
Us
Major Functions: Managed the delivery of member and provider services to include management of the call center department. Interacted with other department personnel for smooth communication flow. Represented MBH as the Health Choices program liaison for all county/state program updates, workflow projects, meetings, and maintenance requirements, communicated all program updates and projects to MBH management staff, and designed and conducted all program-related training. Supervised the Customer Service Department, Complaint and Grievance reporting and Claims projects. Authored the following Policies; Denial Letter and Denial Letter Audit Policy, New Enrollee Identification Policy, County Assistance Office Communication Policy, Recipient Restrictive Program Policy, American Disabilities Act Compliance Policy, Network Development Policy, and Network Rate Grid
Philadelphia, Pa, Us
Major Functions: Provided expert recommendations of settlements, case summaries, file review, and chronological charts, conducted all related discovery process investigations, responded to interrogatories and requests for document production, and managed an index system for fraudulent claims legal research.
Quick answers generated from the profile data available on this page.
Terri Sinclair works for ProCare Rx.
Terri Sinclair is listed as Vice President, Call Center Operations at ProCare Rx.
AeroLeads has found 1 work email signal at @procarerx.com for Terri Sinclair at ProCare Rx.
AeroLeads has found 6 phone signal(s) with area code 215, 678, 726, 706 for Terri Sinclair at ProCare Rx.
Terri Sinclair is based in Alva, Florida, United States while working with ProCare Rx.
Terri Sinclair has worked for Procare Rx, Uhs-Pruitt Corporation, International Sos, Sdi, and Astellas.
You can use AeroLeads to view verified contact signals for Terri Sinclair at ProCare Rx, including work email, phone, and LinkedIn data when available.
Terri Sinclair is listed with skills including Program Management, Training, Leadership, Project Management, Account Management, Management, Healthcare, and Operations Management.
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