Results driven professional who develops and maintains strong relationship with over 18 years customer service experience. Proven track record of resolving and reducing customer complaints and exceeding customer service level agreements. Respected leader of customer focused teams with success in decision making, setting priorities, and creative problem solving. Extensive experience in call center management, interviewing, hiring, coaching, and counseling. Passionate about improving and streamlining processes, has excellent communication and interpersonal skills, as well as highly developed negotiation skills.