Terri White, Mba Email & Phone Number

United States

Killeen-Temple Area

- Coached and mentored telesales agents to achieve targeted sales goals for company key performance indicators. - Educated and enrolled Medicare eligible consumers into Medicare plans to suit their needs.-Efficiently assisted consumers and agents by utilizing multiple call center support applications such as Salesforce Customer Relations Management (CRM) database for United Healthcare Medicare consumers to create and maintain clients' accounts; used software applications such as QFINITI, Clarabridge, WWE Genesys and Avaya (soft phone) for monitoring agent producers' inbound calls and Microsoft Teams to support agents remotely.

Killeen, Texas, United States

First Command Financial Services is a full fledge financial instution who coach our Nation’s military families in their pursuit of financial security. Since 1958, First Command's reputation has been built on shaping positive financial behaviors through face-to-face coaching with hundreds of thousands of client families.

Killeen, Texas, United States

Austin, Texas Area

Assisted Mid to Small Business Owners with employees from 1 to 300 with personal, voluntary employee benefits (Group Term Life, Cancer, Accident, Critical Illness).• Assisted individuals/families with personal and unique benefits regarding Supplemental Health insurance (Cancer, Accident, Critical Illness) and Whole Life, Term Life, Decreasing Term Mortgage insurance.•Effectively trained new agents with maintenance of current and prospective clients.•Assisted Regional Agency Director as needed.

Austin, Texas Area

Provided life and supplemental health insurance through workplace sales. Partnered with businesses by helping provide valuable benefits to their employees while helping the business save on payroll tax dollars, at no cost to the business. Maintained client accounts in a Customer Relationship Management (CRM) System, Salesforce.

Killeen/Temple, Texas Area

My main responsibilities included the management of all HRIS functions and daily administration of the company's PeopleSoft HCM, which included Benefits Administration, Talent Management, Workflow, Query and Security. Worked cross functionally with HR functional business partners, Technology, and Payroll teams to define, develop, analyze, test, evaluate and support HR needs for services. •Developed, tested and implemented new automation to HR processes or modified systems to meet changing business or regulatory requirements.•Recommended and supported appropriate software and/or hardware system upgrades.•Conferred with other departments to assess reporting needs and developed corresponding reports and workflows.•Gathered and analyzed corresponding data to coordinate reporting of key recruiting and employee population statistics to management.•Oversaw the collection and input of data into HRIS and audited data files to ensure integrity and accuracy. Provided proper training to end users as needed.•Maintained year-end processes to ensure optimal performance of HRIS systems.•Coordinated systems integration and procedures through acquisitions.

Temple, Texas

• Provided customer support for HRIS questions and issues by researching and resolving simple to complex policy and transactional questions related to the use of PeopleSoft and HR administrative policies and practices.• Directed complex technology projects which included ensuring quality, timeliness and proper use of HR information retrieved from the systems, reviewing and prioritizing system maintenance and creating enhancement request, tracking issues and documenting test results.• Assisted the HRIS Manager in analyzing new PeopleSoft HR functionality and developed recommendations for process improvement at the McLane Company.• Conducted project life cycle management, including requirement gathering, development specifications, development of reports and procedures, testing and implementation of new or redesigned systems.• Worked closely with the HR Corp Team, IT and Payroll teams to ensure data integrity and recommended changes in methods or procedures to increase efficiency of the HRIS function.• Prepared and executed tests to ensure that modifications to the system were adequately tested prior to implementation.• Assisted in developing new HRIS processes and procedures, and provided documentation and training to the appropriate teams.• Developed complex data reporting utilizing PeopleSoft Query, Excel, or other reporting tools, in support of ad-hoc customer requests.• Assisted field HR with any input, correction and reporting requirements.

Temple, Tx

• Focused on problems of various scopes where analysis of situations or data required a review of identifiable factors. Exercised judgment within defined procedures and practices to determine appropriate action.• Labored technology projects which included ensuring quality, timeliness and proper use of HR information retrieved from systems, reviewed and prioritized system maintenance and created enhancement request for the HRIS system, lead project teams for integrations, upgrades, modifications, enhancements, etc., and participated in issue tracking and resolution formulating for all HR systems.• Analyzed HR processes and made recommendations for improvements via the use of technology; managed the specifications, development and implementation of new or redesigned systems, reports and procedures for HR module users to ensure efficient business processes.• Performed weekly maintenance of the Benefits Administration module and vendor interfaces/data extracts.• Monitored the HRIS system through data audits and reports by working closely with the Benefits, IT, and Payroll teams to ensure data integrity and also recommended changes in methods or procedures to increase efficiency of the HRIS function.• Prepared and executed tests to ensure that modifications to the system were adequately tested prior to implementation.• Maintained and developed the HRIS procedures manual and distribution of all changes to the appropriate teams.• Assisted in training other members of the HR, Benefits, Compensation, and Payroll teams to enhance the performance of the system and increase their knowledge and skills in PeopleSoft.• Assisted the Benefits team during open enrollment by working closely with the team to address and resolve enrollment issues.• Assisted field HR with any input, correction and reporting requirements..

Fort Hood, Tx

Supported Red Cross Mission by providing information to the community on American Red Cross services and programs. Implemented marketing strategies to promote American Red Cross services. Engaged in public relations activities to include the development of print, radio and television advertisement. Provided support to all Station Chairpersons.

Sugar Land, Texas

Ran payroll distribution and various reports after payroll confirmed each pay period. Coordinated paperwork to insure proper payroll budget codes were assigned for all district employees. Compared, reconciled and updated employee information from PeopleSoft Human Resources personnel system with the PeopleSoft financial management system. Maintained payroll budget codes by fund in accordance with the Financial Accountability System Resource Guide as required by the Texas Education Agency. Review all employees charged to federal program grants for accuracy and reporting requirements. Provided support to the Budget, Payroll, Human Resources, and Compensation Departments. Created fund reports for Controller. Trouble shoot system problems.

Sugar Land, Tx

Developed and maintained operational systems for retrieval of information in support of all personnel programs; Update foundation Tables in PeopleSoft Software systems. Provided reports needed for compilation of all necessary personnel reports to appropriate agencies. Provided costs analyses of salary and wage adjustments for the budgeting process. Communicated with Technology personnel concerning system enhancements and modifications. Maintained positon inventory and created new job codes/positions as budgeted. Created ad-hoc reports for Management.

Created business plans for potential business ownersCounseled and consulted with clients in resume and business writingPlanned and coordinated events for clientsCreated newsletters

Houston, Texas Area

Accountable for all personnel action requests regarding appointments, promotions, separations, salary actions, and fund source changes in PeopleSoft Human Resource Management System for approximately 150 employees within the department. Prepared paperwork for appointments utilizing PeopleAdmin software system to facilitate the recruitment process, as well as administered salary changes, and provided visa support for international visitors. Provided historical financial data and monitored actual expenditures for personnel against the Department/Grant Budgets. Ran ad-hoc reports and queries for Director. Assisted in preparation for budget data entry. Primary Timekeeper for department.

Provided analytical support for PeopleSoft personnel transactions involving Human Resources, Financial, and Budget processesMaintained data integrity in the PeopleSoft Human Resources Management System by analyzing, understanding, and communicating implications of transactions and accurately entering the data in the systemLiaison between end users in various departments/business units/schools and Human Resources, Finance, and Payroll to resolve payroll discrepancies to employees, students, and staffBack-up lead on Upgrade project team for PeopleSoft Human Resources Management System upgrade from version 7.5 to 8.3 on the functional side of customized and delivered modulesCreated and developed position management and Human Resources test scripts and scenariosPerformed script testing within test environment prior to rollout of conversion for upgradeAssisted with Upgrade documentation for training materials to present to end usersActed as back-up for Human Resources Information System (HRIS) entry and liaison with The University of Texas Systems Comptroller’s Office for employee information and system variancesCo-authored newsletter for departmental end users

Balanced and operated $21-million dollar budget. Prepared budget modifications and transferred monies into operating budget as neededNegotiated contractual services with external visitorsInteracted with external vendors to included inquiries, order placement, and follow-upAuthorized travel and prepared travel reimbursements for department and division headsReconciled Buy Card transactions to financial system for capital and controlled assets purchasesMaintained equipment inventory in compliance with Capital Assets Management and state guidelinesProcured office supplies, computer equipment, and other commodities and services for the department and its divisionsAdditional training and continuing educationGraduate of seminars, workshops, and educational programs in topic areas related to, but not limited to, leadership development, strategic planning, continuous quality improvement, effective communication and listening, organizing and planning, problem solving, conflict resolution, as well as people and team building. Served on the University Classified Staff Council as a member of the Communications Committee. Term served: 2002 – 2004.

Emba, Business Administration And Management, General, 3.48

Bachelor Of Business Administration (Bba), Business Administration And Management, General, 3.22

Activities and Societies: The National Dean's List, 1999 - 2000 Finance Department, 2002 - 2003