A Sr. Project Manager /Program Manager of a data management program to master product, provider, and patient data at Fresenius Medical Center, North America. Business partner to align scope and strategic business objectives with technology.

(Formerly WellCare Health Plans)Program manager for complex, diverse, and simultaneous strategic programs from inception through completion meeting business expectations, corporate compliance, and organization’s financial objectives. Utilized Agile, waterfall frameworks, scrum events and Kanban tools. Prepared WBS and MS project timeline. Performed budget management of concurrent multi-million-dollar programs. Established stakeholder management and business relationships to keep stakeholders engaged and informed. Drove change management remediation with analytical and problem-solving tactics. - Managed customer relationships and cross-functional teams to implement an electronic medical record system by orchestrating product deliverables using schedules, communication, and risk and issue management.- Supervised managing data integration from multiple legacy systems to data mart and developed a real-time analytics solution that allowed up-to-date information of provider statistics.- Managed teams to implement development that expanded WellCare Health Plans into new markets.

Successful at the transfer project management knowledge and skills across industry sectors. Led the Quality Risk Adjustment team and multiple vendor partners through the RFP and initiation process to implement innovative EMR bi-directional data solution at WellCare.

Managed a diverse portfolio of digital technology and ecommerce projects and led the budget management and execution of strategic business initiatives within timeline and scope. Utilized a hybrid Agile approach with PMI templates, Scrum methods and Kanban tools. Partnered with stakeholders from business cases and requirements to user acceptance and closure.- Led vendor selection and management and development of an online credit card payment tokenization solution and deploy to 1100+ restaurants that resulted in enhanced transaction security.- Oversaw the planning, development, implementation, and deployment of an online food ordering ecommerce platform for multiple dining brands that improved operational processes and customer experience.- Managed the development of multiple digital ecommerce and mobile projects for Outback Steakhouse, Carrabba’s Italian, and Bonefish Grill dining brands to improve customer experience.- Spearheaded the planning and execution of process improvements to implement a product roadmap request process that reduced the delivery time to market and increased product alignment with strategic goals. Facilitated portfolio meetings with stakeholders to refine features to synchronize the product roadmap.

Program manager that orchestrated business, vendor, and IT teams to implement ecommerce cloud solutions aligned with corporate compliance and strategic objectives. Manage multimillion-dollar project budgets.- Managed a team of business & IT stakeholders, and vendor consultants with Agile methodology and tools, partnered business relationships, and risk and change control management.- Oversaw the planning, design, development to implement a revenue generating registration system on SalesForce.com platform-as-a-service and CRM technology within cost, schedule, and quality baselines.- Led a team to develop and implement complex labor management system and knowledge base to improve employee activity tracking.- Coached and authored process management guidelines and streamline registration operational procedures. Championed and contributed to continuous improvements of program management best practices.

Program/Project managed the implement of a revenue generating youth sports registration system on SalesForce.com platform-as-a-service and CRM technology within cost, schedule, and quality baselines.

Proven ability to drive program leadership of multiple strategic and tactical development projects for online education course portal. Demonstrated proactive leadership to resolve technical issues to maximize consumer online experience. Team Project Manager Lead to implement project management office process improvements.

Established use of PMI methodology and tools, WBS, project risk assessment and mitigation, issue management, change control management, and financial management. Served as key contributor to PMO process improvements and implementation HP Portfolio Project Management system resulting in increased project performance and financial reporting accuracy. Led project management of deliverables, resources, and budget to develop user experience design, application program interface, and back-office technologies.- Implemented online reservation and payment processing system for vacation owners. - Directed the implementation of marketing CRM and business analytics solutions with SFDC and MicroStrategy technologies. - Partnered with business and vendor stakeholders to deliver enterprise-wide strategic business intelligence roadmap solution and projects over oversaw project budget of $5M.- Oversaw life cycle and deliverables of eCommerce, transactional, and infrastructure relocation type projects.

Created and mentored project management processes in the commerce web development operations space. Resource manager and liaison for Walt Disney Parks & Resorts of vendor development team. Team lead of commerce engineers in developing middleware code for Internet booking engine. Lead matrix team to integrate enterprise chat application for hospitality call center.

Program/project management of project life-cycle processes and PMI methodology for high profile and technically complex mission critical solutions that includes defining requirements, and system integration of processes, software’s, network, and mid-range and mainframe systems. Manage multiple project initiatives, create and communicate project metrics to stakeholders and Executive lead teams.Responsibilities included managing project costs within 10%, vendor negotiation and management of technical resources. Skilled and experienced to lead project resource teams of 20+, and manage costs, schedule, and quality, within the Project Management Institute framework of knowledge. - Successful project management of consumer facing payment authorization applications. Responsible to manage functional and system requirements, software development lifecycle, quality assurance, and implementation.