Terri-Ann Smith Email & Phone Number

Jamaica, New York

• Served as Acting Supervisor when required by operational needs. While improving upon overall customer service needs of the traveling public.
• Managed screening checkpoints to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft, in accordance with TSA objectives and directives.
• Managed upwards of 10 Transportation Security Officers per shift. Ensuring proper rotation on checkpoint within given time-frame along with the designation and monitoring of break times for transportation security.
• Executed, documented and/or witnessed additional search procedures of passengers and their accessible luggage when required.
• Managed investigations of incidents and preparing reports or other required documentation. In addition to responding to breaches of security and emergency situations.
• Conducted training of team members, including but not limited to coaching and mentoring, questions proposed by the general public and stakeholders.

Jamaica, New York

• Provided direct technical and administrative support to Federal Security Director (FSD) and other staff. Scheduled meetings and managed senior staff calendars. Coordinated travel arrangements for both senior and.
• Utilized Microsoft Office software such as Word, Excel, Outlook, PowerPoint and Access to Edit and create office documents and correspondence using office automation software. Regularly updated databases, spreadsheets.
• Communicated verbally and in writing with multiple internal departments and external stakeholders, providing superior customer service via in person or by phone, email, fax and mail. Regularly prepared and issued.
• Assisted Human Resources with entire recruitment life cycle from reviewing applications for active vacancies to conducting interviews, serving as a liaison for external and internal candidates, as well as trained on.
• Assisted Human Resource department with personnel applying for insurance benefits.
• Updated and facilitated personnel actions which included but were not limited to entry on duty, promotion, transfer, retirement, separation, return to duty, leave without pay, and change of work schedules

Jamaica, New York

• Operated screening equipment to identify dangerous objects in baggage, cargo and on passengers
• Performed searches, including hand-wand and pat-down searches
• Interacted with the traveling public, while frequently encountering Thousands of passengers daily
• Provided directions and responding to inquiries, while delivering consistent customer service
• Maintained focus and awareness while working in a stressful fast-paced environment
• Awarded with the opportunity to serve as an Acting Lead Transportation Security Officer due to commitment of service

Brooklyn, New York

• Performed Administrative duties, secretarial duties and data entry and maintenance. Scheduled meetings and managed senior staff calendars.
• Regularly utilized Microsoft Office Software such as Word, Excel, Outlook, PowerPoint and Access to Edit and create office documents and correspondence using office automation software. Regularly updated multiple.
• Provided customer service to general public, students, staff, and stakeholders via telephone, e-mail, and fax in a professional manner while utilizing the most up to date technologies in communicating with them.
• Handled and analyze customer discrepancies, routed calls to appropriate resources and provide follow up with customers when necessary.
• Supervised & Trained new student-aid employees in office operations.
• Created and monitored social media account for Finance & Administration department.

Bachelor Of Science - Bs, Business Administration

Associate Of Arts And Sciences - Aas, Business Administration And Management, General