Terrianne Keen Email & Phone Number

Gold Coast, Queensland, Australia

As a Professional Services Consultant, I execute intermediate to advanced implementation and consulting projects, ensuring timely success and high client satisfaction. I mentor clients and provide workflow planning guidance to promote best practices for maximising return on investment. Working closely with clients and Clinisys teams, I deliver both onsite.

Australian Capital Territory, Australia

As the Director of Client Services for ACT Health, I held a senior leadership role responsible for overseeing all client interactions and ensuring the provision of high-quality IT services to Canberra Health Services. I was a crucial link between the Digital Solutions Division of ACT Health, Canberra Health Services, stakeholders, and vendors, driving.

Australian Capital Territory, Australia

As the Senior Director of the COVID Response Hub for ACT Health, I was responsible for the strategic leadership and operational delivery of critical COVID-19 systems and services, including testing and vaccination sites and the Check-In CBR and vaccine call centres. I oversaw establishing and managing large-scale call centres and new sites, ensuring.

Australian Capital Territory, Australia

As the COVID Response Hub Director for ACT Health, I led efforts to enhance business processes, systems, and system usage across ACT Health and Canberra Health Services while overseeing the rollout of new services and systems. I collaborated closely with executives to create and execute strategies that aligned with organisational objectives, ensuring the.

Australian Capital Territory, Australia

As an Assistant Director for ACT Health Notifiable Diseases Management System (NDMS), I worked closely with the project team, the Health Emergency Coordination Centre, and various vendors to manage the development, enhancement, and upkeep of the system. I collaborated with ICT projects, business-as-usual (BAU) teams, different business areas, senior.

Australian Capital Territory, Australia

As a Transition Coordinator for IT projects, I ensured a seamless transition to business-as-usual (BAU) IT support for upcoming initiatives. This involved formulating transition plans, documenting and assessing processes, and confirming that all training, escalation points, and support procedures were clearly defined, tested, and functioning properly both.

Australian Capital Territory, Australia

As a System Administrator for ACT Health, my responsibilities included the maintenance, configuration, and support of the ACT Patient Administration System alongside other essential systems. I diagnosed and resolved technical issues, tested and implemented changes, upgrades, and enhancements, and ensured optimal system performance through regular.

Australian Capital Territory, Australia

As a Technical Support Specialist in a 24/7 call centre, I provided comprehensive technical support to medical staff across ACT Health facilities, assisting with up to 250 clinical and administrative applications. To ensure effective system use, I delivered system training to medical professionals, including bulk onboarding of JMOs and Registrars. My.

Australian Capital Territory, Australia

As an Administrative Team Leader, I directed a team to guarantee the effective provision of outpatient services while managing a wide range of administrative and operational tasks. I delivered exceptional customer service, addressing inquiries from patients and visitors with professionalism and compassion. My duties encompassed verifying and updating.

Australian Capital Territory, Australia

As a Ward Clerk, I delivered exceptional customer service and performed a wide range of administrative and operational tasks across wards, including Paediatrics, Coronary Care Unit, and Operating Theatres. I managed patient admissions, discharges, and transfers using the ACT patient administration system, conducted data quality checks, and maintained.

Australian Capital Territory, Australia

As a hairdresser, my primary focus was delivering exceptional customer service while providing various hairdressing services, including cutting, colouring, styling, and treatments customised to meet each client's preferences. I was proficient in scheduling appointments, maintaining client records using Hairware systems, and ensuring a safe working.

Diploma, Information Technology

I am currently pursuing a Diploma in Information Technology, where I am building a strong foundation in both technical and professional.

Certificate 3, Hairdressing

I attended The Canberra Institute of Technology (CIT) to complete a Certificate 3 in Hairdressing, graduating with an award for.