• Create installation, configuration procedures, reference guides, and release notes for several product lines within Mobile Core Business Unit. Products have included LTE EPC, IMS core, and platform.• Gather complex technical information from various sources, such as design specs and hands-on testing, to produce accurate, high-quality documentation within tight deadlines.• Provide leadership in an agile product development team and coordinate all publications for continuous delivery model.• Mentor team members, create and share documentation plans, assign work items, and communicate with engineering to overcome roadblocks in role as team lead. • Work with developers, QA, PMs, Scrum Masters, POs, customers, SEs, and Support to deliver the right content to the right audience. Continually look for ways to improve customer experience.• Coordinate publication of 40+ product manuals for a global team of writers and partners for concurrent software releases.• Helped develop and lead documentation strategy for moving from Waterfall to Agile Development.• Execute special team projects and successfully support business unit initiatives as needed.

(a.k.a. Siemens Network Convergence, Siemens Communications, and Unisphere Networks)• Documented the NetManager Network Management Center (iNMC) GUI in user guides and installation manuals, online help content, and release notes for multiple VoIP products.• Produced user manuals and online help content for the NetManager Performance Monitor Center (iPMC) platform used to collect, monitor, and display performance measurements for a network system.• Coordinated local training for international writers and worked closely with global teams.• Helped plan and implement transition from unstructured FrameMaker to XML for single-sourcing.

• Worked on marketing team responsible for product direction/support, usability design, and user testing.• Partnered with engineering to document hardware and software in user guides, online help, quick reference cards, installation manuals, and release notes to enhance the total customer experience.

• Led project documentation on parallel products, including: proprietary UNIX-based SS7 subsystem; programmable switch which enabled service providers to build scalable, cost-effective deployment of wireline and wireless infrastructure or enhanced voice services; and VoIP End Office System.• Documented hardware and software (GUI, CLI and API) upgrades in customer manuals.

• Wrote about new product development and patented innovations for the oil and gas industry.• Developed greater proficiency in technical and corporate writing, proofreading, four-color printing process and desktop design to support a variety of clients.