Primarily responsible for project management, partner development, inside sales enablement, and general business/accounting operations at Techrategy. Providing a combination of 15 years of network support and administration experience with additional years at a leading IT channel reseller.

Working directly with customers and strategic OEM partners to align technology solutions with business needs, functionally and financially justify the solutions, provide customer support through the sales, deployment, and ongoing operational lifecycle of the solution.

for the E-ZPass Service Center• Assisted in the design and implementation of a Cisco VoIP Phone System, IVR and Call Center.• Developed and presented IVR Call Flows for Pennsylvania and Ohio Turnpikes• Developed Security Policies and Procedures to comply with PCI (Payment Card Industry) standards. • Asset Management - Track software and hardware asset inventory• PCI Compliance Admin (Server Patches, Wireless Scans, Internal/External Vulnerability Scans, Log Reviews)• Administered MS Windows Servers, AD/GPO, Exchange; and Symantec Backup Servers.• Helpdesk (end user) Support • Researched and proposed new systems to solve business needs or to increase productivity.

Worked as an IT Support Consultant for Peak Solutions until hired directly by TransCore in 2010.

Provided local IT support for 60 end users/computers, network and telecommunications equipment. Provided additional IT support for the remote office as needed.• Help Desk / Technical Support • PC Setup & Configuration• Client Software Installation, Upgrades and Backups• Re-Image and Reload PCs when necessary• Formal and Informal End User Training• Asset Management, Purchasing• Network Administration, Server Maintenance, Patches, Backups• Telecommunications Systems Administration