Terri Buffa Email & Phone Number

Kansas City, Missouri

Overland Park, Ks

Responsible for correcting compliance and guideline issues on all files prior to sending them to the investor, which also included obtaining missing documentation as well as correcting errors. Reviewed and audited various types of investor files (including FHA) for completeness, accuracy, and adherence to government regulations and investor guidelines. Specialist in certain loan types. Monitored workflow and delegated to employees accordingly including training/coaching employees on auditing procedures. • Company award for highest production and accuracy in the department for the year. • Consistently exceeded monthly goals processing and auditing files while maintaining 98% accuracy rate. Received regular recognition from management for excellence. • Collaborated with Empower software developer to test viability and practical use of new program for company wide use. • Implemented and streamlined procedures to increase department efficiency resulting in a lower error rate and faster turn around time in auditing files. • Coordinated and managed large warehouse lines to make sure files were received by the investor before deadlines. • Served as liaison between Capital One Home Loans and vendors/customers. • Selected as one of the final transition team members to assist in company shut down.

Overland Park, Ks

Primary responsibility was to limit company liability through detailed validation of all information contained within title commitment, including many types of title issues; e.g.; survey problems/encroachments, vesting issues. • Examined information provided from title production plants at various courthouses to determine what items to include on the title commitments. • Maintained State of Missouri Producer License and Notary Public. • Verified proper documentation within title and ensured outstanding legal judgments were duly noted. • Reviewed title documents for inconsistencies and errors. Interfaced and reviewed final title commitments with customers.

Overland Park, Ks

Managed and processed Residential Purchase and refinance files for closing which included obtaining all documentation needed to close the file including all financial information and doing a final audit of the file prior to closing • Audited title work for any problems and worked to eliminate them before closing. • Worked all Seller Closings and some Refinance closings. • Scheduled all closings and created seller settlement statements (HUDS) and some Refinance settlement statements (HUDS) for approval before closing. • Responsible for disbursement of files after closing/cutting checks, and obtained funding approval prior to disbursing files and coordinated required documentation with all lenders.

Overland Park, Ks

Processed New Construction, Residential Resale, and Refinance Files for closing. Coordinated all aspects of the file, including working with all lenders and real estate professionals to insure a problem free closing. Acted as liaison to all parties involved in the transaction. • Audited title work for any problems and worked to eliminate title problems before closing. • Scheduled all closings and obtained all documentation required for the files to be ready to close. • Provided all Seller financial information to the parties for closing including creating settlement statements (HUDS), obtaining payoffs and other bills, Verified all bill payments and that everything on the seller’s side was current. Met and closed Seller Customers • Assisted lenders with any information or documentation they needed in order to finalize the closing of the loan and approve its funding.

Overland Park, Ks

Cataloged all incoming Real Estate listings and kept files current until under sales contract. This included entering Internet information on web site, keeping track of monthly listing volume, making sure all instructions were in the computer for Customer Service Representatives to schedule showings. • Ensured completeness of real estate files prior to contract. • Managed all newspaper/magazine advertising for entire office (100 agents) as well as scheduled the weekly J.D. Reece and MLS Tuesday tours and the Sunday Home Show on television. • Controlled all Accounts Receivable information for the office (receipts, check vouchers, historical records). Administered supply orders, all faxes and mail. Relieved receptionist at the front desk.

Overland Park, Ks

Managed listings volume for entire sales staff of 100 agents. Oversaw and coordinated all listing appointments for all company properties. Responsible for maintaining billing records for entire office. • Answered and directed incoming calls from customers and agents. • Served as liaison to all business contacts • Ran and distributed reports, mail, and other office information. Other miscellaneous duties.

Overland Park, Ks

Project Lead for Ethics and Compliance issues. Assisted in implementation of a pre-warning system to insure Ethics and Compliance rules were being followed. Maintained Ethics and Compliance files and sent correspondence. • Researched data for life insurance policies to ensure that the sales representative followed proper procedures. • Coordinated all advertising, interviews, and preliminary testing of potential new sales representatives. • Transferred computer data of customer and policy information from one office to another. • Retrieved computerized daily reports from various states for interoffice distribution. • Handled customer inquiries and resolved complaints.

Overland Park, Ks

*Answered and directed incoming calls from customers and agents.*Set up showings for agents' listings with other companies.*Served on Advisory Council to represent Customer Service Representatives interest in the department to Management.*Created computerized graphic layouts for agents to use in presentation materials to clients(i.e. create personal resume pages, import personal pictures and company logos onto presentation materials).*Made corrections or changes in the computer of current listings.*Organized and revamped reference material on the computer for other Customer Service Representatives to follow.

Diploma

Activities and Societies: Choir, Forensics Team, Actors Factory

B.A, History/Education/Political Science/Psychology

Activities and Societies: I attended more than one college before finishing at AVILA. I was involved in Choir, Speech and Debate.