Terri Dahlem Email & Phone Number

Cincinati Oh

Analyst Relations professional, working with subject experts to craft robust messaging and inquiry responses and coordinate presentations. With aggressive timelines and multiple concurrent deliverables in development, I have produced on-time, successful materials across the board.

Cincinnati, Ohio

- Responsible for Solutioning (all aspects of support for client business pursuits) and Sales Operations (administrative tasks that enable the sales team effectiveness)- Worked with Chief Sales Officer and Sales VPs to develop and present win strategy to clients based on market research, so that proposals are customized and insightful- Managed a small team composed of Salem, NH and home-based resources, allocating their time to Solutioning, Sales Operations or Marketing as work demanded - Introduced simplified formal processes for Solutioning to ensure accountability to different deal team members, without burdening the process more than necessary- Evaluated vendors and recommended tools and data sources for Sales and marketing support- Identified an India-based graphics resource, to effectively and inexpensively produce client presentations, marketing collateral, advertisements, etc.

- Work with NA Sales leadership to develop Go To Market strategies- Meet regularly with sales directors to qualify deals, and develop approach and messaging, structure and pricing for bids- Collaborate with marketing to create presentations for individual deals, first strike service offerings decks, and analyst communications- Engaged with subject experts in India, US, Poland, Costa Rica, and the Philippines, in the development of solutions for specific opportunities. Led a virtual team of senior Solution Engineers in the United States (Dallas, Salt Lake City, Apex NC, And San Jose CA) as well as Bid Response resources in Chennai, India

Cincinnnati

- Collaborate with Sales to define solution strategy and scope by phase for major new business opportunities- Develop “first strike” and other pre-sales materials- Coordinate due diligence activities across multiple resource groups; create discovery data request, agenda and deck; lead all sessions where SME is not available- Oversee the presentation and demonstration of products and services to clients- Support sales efforts related to coordinating solutions across lines of business- Provide situational expertise to relationships with key customer contacts- Develop effective positioning of the value differentiators Convergys brings to the table

Led the Global Standards and Methodology Team (GSMT), composed of staff in Cincinnati, Jacksonville, London, Paris, Dallas, Houston, and Singapore. Delivered on a broad range of standards initiatives, communicated via a published charter. Key focus was to solidify and build on the prior work done to date, and create the Convergys HRM Delivery Methodology Represent Convergys on the Research and Standards Subcommittee of the HROA (Human Resources Outsourcing Association) industry group

Provided IT support for HRM sales pursuits, including presentations to both technical and non-technical audiences. Crafted technology components of proposals for prospective clients. Interviewed corporate and business unit technical resources as needed to develop new content. Provided feedback to Convergys legal resources regarding client’s proposed terms and conditions

Managed the Siebel technical relationship for ConvergysDeveloped and delivered presentations for various clients. Effectively solicited input from cross-divisional team of IT representatives to develop, document, and prioritize new Functional Product Needs (FPN’s).

Designed and developed agent applications for the B2B client portfolio. Led multi-location development team through introduction of several new major technology platforms as leaders of new corporate strategic systems standards. Responsible for reengineering legacy applications to meet Y2K compliance within extraordinarily short timeline. Evaluated multiple technologies; delivered replacement system for multiple legacy deployments. Led application and business team startup efforts for UK call center on behalf of large B2B client; led development effort to design and deliver multi-client application to meet multiple lines of business. Trained Convergys UK and Paris resources at their locations on Synergist programming language.

Managed relationship with Gateway Systems Corporation. Responsible for design and delivery of client programs, including those for Convergys . Developed and delivered Synergist programming language User Group presentations.

Led the Quality Assurance team, developing and executing test plans for software releases. Primary interface with R&D resources on issues and procedures.Reviewed and contributed to reference manuals. Developed and presented Synergist User Week presentations. Consulting for Fortune 100 companies and others.

Delivered classroom developer courses for Synergist programming language. Enhanced training course curriculum for Synergist developer classes. Developed and presented seminar presentations for Synergist User Week.

Master Of Science - Ms

Bachelor Of Science - Bs