Terri Dahlem Email & Phone Number

Cincinati OH

Analyst Relations professional, working with subject experts to craft robust messaging and inquiry responses and coordinate presentations. With aggressive timelines and multiple concurrent deliverables in development, I have produced on-time, successful materials across the board.

Cincinnati, Ohio

- Responsible for Solutioning (all aspects of support for client business pursuits) and Sales Operations (administrative tasks that enable the sales team effectiveness)- Worked with Chief Sales Officer and Sales VPs to develop and present win strategy to clients based on market research, so that proposals are customized and insightful- Managed a small team.

- Work with NA Sales leadership to develop Go To Market strategies- Meet regularly with sales directors to qualify deals, and develop approach and messaging, structure and pricing for bids- Collaborate with marketing to create presentations for individual deals, first strike service offerings decks, and analyst communications- Engaged with subject experts.

Cincinnnati

- Collaborate with Sales to define solution strategy and scope by phase for major new business opportunities- Develop “first strike” and other pre-sales materials- Coordinate due diligence activities across multiple resource groups; create discovery data request, agenda and deck; lead all sessions where SME is not available- Oversee the presentation and.

Led the Global Standards and Methodology Team (GSMT), composed of staff in Cincinnati, Jacksonville, London, Paris, Dallas, Houston, and Singapore. Delivered on a broad range of standards initiatives, communicated via a published charter. Key focus was to solidify and build on the prior work done to date, and create the Convergys HRM Delivery Methodology.

Provided IT support for HRM sales pursuits, including presentations to both technical and non-technical audiences. Crafted technology components of proposals for prospective clients. Interviewed corporate and business unit technical resources as needed to develop new content. Provided feedback to Convergys legal resources regarding client’s proposed terms.

Managed the Siebel technical relationship for ConvergysDeveloped and delivered presentations for various clients. Effectively solicited input from cross-divisional team of IT representatives to develop, document, and prioritize new Functional Product Needs (FPN’s).

Designed and developed agent applications for the B2B client portfolio. Led multi-location development team through introduction of several new major technology platforms as leaders of new corporate strategic systems standards. Responsible for reengineering legacy applications to meet Y2K compliance within extraordinarily short timeline. Evaluated multiple.

Managed relationship with Gateway Systems Corporation. Responsible for design and delivery of client programs, including those for Convergys. Developed and delivered Synergist programming language User Group presentations.

Led the Quality Assurance team, developing and executing test plans for software releases. Primary interface with R&D resources on issues and procedures.Reviewed and contributed to reference manuals. Developed and presented Synergist User Week presentations. Consulting for Fortune 100 companies and others.

Delivered classroom developer courses for Synergist programming language. Enhanced training course curriculum for Synergist developer classes. Developed and presented seminar presentations for Synergist User Week.

Master Of Science - Ms

Bachelor Of Science - Bs