Terrie Brosmith Email & Phone Number

West Hartford, CT, US

Berlin, CT

Hartford, CT

• I supervised all aspects of a Risk Assessment Program utilizing the Committee of Sponsoring Organization (COSO) Enterprise Risk Management framework.
• Created Risk and Control Self-Assessments (RCSA’s) through facilitated workshops with process owners to identify control gaps and weaknesses. Delivered concise summaries, devised targeted recommendations, and.
• Liaised with Audit, Compliance and Legal and primary contact for Producer Compensation & Licensing, 3rd Party Vendor Management and Relationship Management business units.
• Created and implemented Risk Management policies and procedures. Developed and delivered training to educate the organization on Enterprise and Business Operational Risk Management fundamentals.
• Leveraged ARCHER RMIS system to document and manage risks across business units. Generated reporting within ARCHER to provide stakeholders with real-time insights into key risk metrics, facilitating data-driven.
• Offered guidance and counsel to key stakeholders and leadership regarding control related issues in projects, internal audits, and external audit activities. Developed reports utilized by the Risk Committee of risk.

Hartford, CT

• I was the lead analyst in developing an automated solution for the Life Claims First Notice of Loss (FNOL) process that increased efficiency and reduced errors by 10%.
• Led complex requirements gathering and elicitation sessions including LEAN workflow process improvements with stakeholders and partners to effectively develop comprehensive requirement documentation to automate.
• Coordinated and managed Business Organization Readiness activities associated with deployment of the automated solution.
• Quickly gained a solid understanding of Life Claim Operations and associated systems utilized to support claim processing improvements.

Windsor, CT

• Built requirements with technology team to replace antiquated policy writing system with Guidewire-Policy Center.
• Created accurate/comprehensive functional and system specification documents using current state and end state gap analysis resulting in delivery of a successful solution to meet business needs.
• Helped drive requirements and testing clarity for offshore developers and business stakeholders throughout the build process.

Hartford, CT

• Supported Personal, Commercial and Group Benefit business research studies to improve intelligent decisioning based on data.
• Designed, built, and managed qualitative research studies via three agent councils.
• Facilitated virtual focus group sessions utilizing strong moderator skills and communicated analysis results via written reports and verbal debriefs of customer insights.

Hartford, CT

• Provided subject matter expertise to drive strategic initiatives combining voice of the customer and web analytic data.
• Performed competitor analysis in the online delivery channel with focus on proprietary quoting/issuing and servicing tools.
• Routinely authored and delivered presentations to educate business leadership on needs and behaviors of agent end users.

Hartford, CT

• Served as lead Analyst/Content Manager in the development and deployment of agent portal currently used by 100K+ users.
• Researched and documented detailed business requirements and deployed design standards associated with web publishing.
• Collaborated with leaders in Sales, Underwriting and Ops to implement solution aligning with strategic objectives e.g. cost reduction, efficiency gains.

Hartford, CT

• Supported the efforts of field agents nationwide in the utilization of agency management software, performing communication, training and technical support functions.
• Lead analyst between business department and IVANS, the insurance industry association which develops standards and technical protocols.
• Advised agency personnel with problem solving on technical issues while utilizing company technical offerings and working with them through problem resolution.

Developed and utilized sales and service skills working in a retail women's clothing store in a high volume mall. Earned numerous awards for sales performance

• Gained experience in the insurance industry working in a high-volume independent agency.
• Recommended coverages and initial underwriting of policies for clients

Bachelor Of Science (B.S.), Health Science - Concentration In Sports Medicine And Health Education

Education record

Education record

Project Management Masters Certificate

Business Analyst Certification