Workforce And Succession Planning Analyst
Current
Nov 2023 - Present
AeroLeads people directory · profile
Terrie Hammad Email & Phone Number
Workforce and Succession Planning Analyst
at
Covered California
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Workforce and Succession Planning Analyst
Location
Sacramento, California, United States
Company size
Who is Terrie Hammad? Overview
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Quick answer
Terrie Hammad is listed as Workforce and Succession Planning Analyst at Covered California, a company with 699 employees, based in Sacramento, California, United States. AeroLeads shows a matched LinkedIn profile for Terrie Hammad.
Terrie Hammad previously worked as Workforce Management Analyst at Covered California and Transfer Agent Division Analyst at Franklin Templeton. Terrie Hammad holds Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services from Sacramento State College Of Business Administration.
Company email context
Email format at Covered California
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Covered California
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Profile bio
About Terrie Hammad
Talented Program Analyst with a proven track record. Innovative, solutions-focused, well-organized, team player with 16 years of experience leveraging strong analytical skills and collaborative problem-solving to drive process improvements that meet evolving business needs and increase customer satisfaction. Success in mentoring and training employees, able to translate complex processes into clear, understandable steps resulting in improved employee engagement and productivity.Core Experience:▸ Data Analysis ▸ Training & Mentoring▸ Requirements Analysis ▸ Project Management▸ User Acceptance Testing▸ Performance Reporting▸ Workforce Planning Processes▸ Root Cause Analysis & Resolution▸ Process Documentation
Current workplace
Terrie Hammad's current company
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Covered California
6 roles
Terrie Hammad work experience
A career timeline built from the work history available for this profile.
Workforce Management Analyst
Feb 2021 - Nov 2023
Transfer Agent Division Analyst
* Led workflow process reviews, documentation, problem analysis and optimization; ensured solutions drove process innovation and sustainable improvements.* Worked directly with cross-functional teams of business stakeholders to review department process and implement innovative solutions to ensure increased efficiency and customer satisfaction.* Managed.
Jan 2004 - Jul 2020
Futures Program (Management Training Program)
This is a highly competitive, two-year management training program aimed at developing innovative, strategic leaders.* Established and managed cross-functional and vendor relationships; facilitated meetings, createdproject proposals and documented new workflows. * Became the first trainee to accept a double rotation leading the way for others to follow.*.
Jul 2002 - Jan 2004
Senior Associate - Advisor Services
* Developed, scaled and trained agents on a workflow to efficiently complete 50+ daily callbacks. Resolved 80% of issues via phone inquiry, with no follow up letter generation needed, which improved customer satisfaction and saved both time and money.* Top performer; selected to lead the efforts in establishing a new Market Timing desk. Developed training.
Jan 2000 - Jul 2002
Associate Rep I & Ii - Dealer Services
* Learned valuable phone skills such as listening, empathy, controlling the pace of a call and diffusing irate situations.* Focused on perfecting these skills and providing superior customer service to every customer.* Researched complex customer issues and provided timely resolution.* Mentored new, incoming agents and reviewed workflow, policies and.
Jun 1998 - Dec 1999
Team & coworkers
Colleagues at Covered California
Other employees you can reach at coveredca.com. View company contacts for 699 employees →
CT
Catherine Teel, Mba
Colleague at Covered California
Shingle Springs, California, United States, United States
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AO
Aesha Olaso-Bethea
Colleague at Covered California
Sacramento, California, United States, United States
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GD
Garik D.
Colleague at Covered California
Rancho Cordova, California, United States, United States
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TM
Tiffany Mateus
Colleague at Covered California
Hanford, California, United States, United States
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CC
Cassandra C.
Colleague at Covered California
El Dorado Hills, California, United States, United States
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AC
Ashley Cummings
Colleague at Covered California
Elk Grove, California, United States, United States
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ST
Sultan Toles-Bey
Colleague at Covered California
Metropolitan Fresno, United States
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CE
Cheryl Eaker
Colleague at Covered California
Sacramento, California, United States, United States
View →
IK
Ivan Knapp
Colleague at Covered California
Fresno, California, United States, United States
View →
DA
Diniqua Anderson
Colleague at Covered California
Sacramento, California, United States, United States
View →
Catherine Teel, Mba
Colleague at Covered California
Shingle Springs, California, United States, United States
View →
AO
Aesha Olaso-Bethea
Colleague at Covered California
Sacramento, California, United States, United States
View →
GD
Garik D.
Colleague at Covered California
Rancho Cordova, California, United States, United States
View →
TM
Tiffany Mateus
Colleague at Covered California
Hanford, California, United States, United States
View →
CC
Cassandra C.
Colleague at Covered California
El Dorado Hills, California, United States, United States
View →
AC
Ashley Cummings
Colleague at Covered California
Elk Grove, California, United States, United States
View →
ST
Sultan Toles-Bey
Colleague at Covered California
Metropolitan Fresno, United States
View →
CE
Cheryl Eaker
Colleague at Covered California
Sacramento, California, United States, United States
View →
IK
Ivan Knapp
Colleague at Covered California
Fresno, California, United States, United States
View →
DA
Diniqua Anderson
Colleague at Covered California
Sacramento, California, United States, United States
View →
1 education record
Terrie Hammad education
FAQ
Frequently asked questions about Terrie Hammad
Quick answers generated from the profile data available on this page.
What company does Terrie Hammad work for?
Terrie Hammad works for Covered California.
What is Terrie Hammad's role at Covered California?
Terrie Hammad is listed as Workforce and Succession Planning Analyst at Covered California.
Where is Terrie Hammad based?
Terrie Hammad is based in Sacramento, California, United States while working with Covered California.
What companies has Terrie Hammad worked for?
Terrie Hammad has worked for Covered California and Franklin Templeton.
Who are Terrie Hammad's colleagues at Covered California?
Terrie Hammad's colleagues at Covered California include Catherine Teel, Mba, Aesha Olaso-Bethea, Garik D., Tiffany Mateus, and Cassandra C..
How can I contact Terrie Hammad?
You can use AeroLeads to view verified contact signals for Terrie Hammad at Covered California, including work email, phone, and LinkedIn data when available.
What schools did Terrie Hammad attend?
Terrie Hammad holds Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services from Sacramento State College Of Business Administration.
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