Terri Gordon Email and Phone Number

Provided customer service to visitors, parents, and staff through strong communication and interpersonal skills Greeted visitors and direct them to the appropriate departments or individuals. Scheduled meetings, appointments and maintained school calendar Performed administrative tasks, including filing and photocopying. Purchased and maintained supplies for office and faculty. Implement and/or develop office procedures and record systems to streamline the efficiency of the front office. Documented financial information. Made bank deposits and disbursements. Maintained confidential department files/records along with managing database entries and client files. Updated time and attendance records. Answered telephones and responded to inquiries via telephone and preparing and mailing outgoing correspondences. Composing emails, memos and letters, organizing and distributing messagesMade bank deposits and disbursements, maintained time and attendance records. Purchased supplies, monitored procurements. Maintained confidential records and reports. Maintained office equipment; multiline phones, fax, copiers to streamline the overall efficiency of the front office.

Hired to strengthen key account relationships and foster client loyalty – continued to provide leadership as the company experienced rapid growth and several reorganizations.• Department Lead, providing liaison and support for accounting and customer service groups.• Created the training manual; set up and continue to facilitate training of new employees. • Recommended and implemented strategic changes to the order entry accounting software that enhanced accuracy and efficiency for order processing.• Negotiate terms with new vendors. Maintain and control appropriate inventory levels in three warehouses in New Jersey, Chicago and California, in addition to three distributors in New York, Georgia and Florida.• Serve as primary point of contact for 86 accounts within a 19 state territory. Coordinate multiple deliveries to jobsites and commercial warehouses. Successfully complete an average of 235 orders generating 880 transactions per month.• Resolve customer inquiries, complaints, billing questions, and account reconciliation.• Manage the equipment rental arm of the business, including lease execution, shipping, delivery and billing.

Provided administrative support and liaison to all Regional Offices and Regional Vice Presidents, Field Development Committee members, and the Chief Executive Officer.• Planned and managed quarterly onsite and offsite Field Development Committee, Senior Vice President and Annual Meetings within budget parameters, including the production and distribution of all meeting materials.• Provided support and problem-solving skills on any operational and logistical issues within the 15 offices, such as volunteer or staff questions and lease negotiations.• Oversaw all departmental budget allocations for the COO.• Administered programs, projects and/or processes for a variety of initiatives.• Researched, developed, and managed content for the Illinois Division Document Reserve Database; trained staff in the use of the materials. Streamlined processes to maintain the integrity of this statewide information resource.

Began career in the restaurant industry, earning rapid promotion to a management position for a large bakery/deli operation in Northern California, 1992-2000. Developed, supervised, and mentored a staff of 15. Transitioned to the technology industry as Marketing Communications Coordinator for a data management and storage company experiencing rapid growth from startup to $16 million in annual sales. Key contributor to strategic planning and coordination of trade show participation, product launches, website overhaul, public relations, event management, and corporate communications. Relocated to Philadelphia, PA and gained experience in accounting and customer service for a large corporate catering company and an economic consulting services firm. Improved productivity related to internal operations and strengthened client relationships.