Manage transactions with customers using POS SystemsScan goods and ensure pricing is accurate with inventory.Resolve customer complaintsTrain New Hires with day-to-day operationsProvide Data Entry for daily cashier transactionsMaintain clean and tidy checkout areas

Handling high volume inbound and outbound pharmacy communication via calls, chats, and emails to and from customers, doctors, and insurance companies. Assisted customers with prescription deliveries, and doctors with medication confirmation and insurance payments. CRM Tools, Oracle, and paycom experience.

• Overseeing and training over 60 staff in areas of customer service, ADP, POS, and company policies.• Investigating and solving customer service complaints thus receiving over 100 customer surveys• Managed customer accounts• Greeted customers• Conducted customer service surveys• Handled reservations• Resolved customer issues• Booked appointments for clients• Assisted customers via live chat• Collected and documented orders• Responded to inquiries and issues• Responsible for troubleshooting applications• Inventoried spreadsheets• Operated the cash register

• Experience in health care, payroll and timekeeping, FMLA, and additional benefits processing and inquiries.• Trained staff in HRIS systems, HR policies development, and legal compliance.• Handling Human Resource and Payroll queries and inquiries of employees through email/phone calls• Assisted with staff onboarding and offboarding processing• Prepare and review compensation and benefits packages• Administer health and life insurance programs• Implement training new hire staff.• Inform employees about additional benefits they’re eligible for (e.g extra vacation days)• Update employee records with new hire information and/or changes in employment status• Maintain organizational charts and detailed job descriptions along with salary records• Forecast hiring needs and ensures the recruitment process runs smoothly• Implement HR policies throughout the organization• Process employees’ queries and respond in a timely manner• Stay up-to-date and comply with changes in labor legislation

Maintains and enhances customer services by organizing and evaluating service and delivery systems and procedures; and supervising a staff of over 20 employees.• Operated and trained staff on the cash register.• Maintains customer relationships by responding to inquiries; and documenting actions.• Prepares for customer inquiries by studying products, services, and customer service processes.• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses;gathering and researching information; assembling and forwarding information; verifying customers’ understanding of information and answers.• Records customer inquiries by documenting inquiries and responses in customers’ accounts.• Improves quality service by recommending improved processes; identifying new products and serviceapplications.• Updates job knowledge by participating in educational opportunities.• Accomplishes customer service and organization mission by completing related results as needed.

Provide information on pricing to Customer Service and Finance departmentsAccurately maintain and administer machinery and accessory pricing filesCollects data to ensure that the pricing for local merchandise is competitive for assigned regionsServes as a point of contact for store inquiries and requests related to local merchandiseProvides sales reports on local vendors/catalogs to determine sales performance and identify sell-through, commitment, forecast, and replenishment opportunitiesCreates local ad batches for regional promotional activities, corrective ads, markdowns, and ad batchesEnsures vendors are in full compliance with current company standards including food safety compliance, adequate vendor insurance, proper documentation for licensing agreements, vendor agreements (NDA/GTA/VMA), funding, and vendor contact information is up to date and accurateWork with the management team to improve margins via pricing and costing accuracyProvides analysis and assistance with contract negotiation for national account contractsWork closely with the Store Manager, Inventory Management, and Merchandising to develop seasonal clearance cadence strategies