Terri Ha Email & Phone Number

San Francisco, California, United States

San Francisco, California

350 Ellis Street, Mountain View, CA 94043

• Establishing Global Marketing funnel and pipeline reporting methodology; driving global initiative to streamline reporting framework and process across Marketing with alignment to Sales.
• Developer of 20+ Salesforce global and regional self-service performance and operational dashboards; maintaining and updating infrastructure upon new changes; generating ad-hoc reports and analyses.
• Overseeing end-to-end Salesforce object enhancements to realize newfound reporting needs for end users.
• Partnering cross-functionally with Marketing, Sales and IT teams to build, test and implement processes and solutions to fulfill business and technical needs.
• Resolving data quality issues to ensure accuracy and consistency for just-in-time and monthly leadership reports.
• Documenting new and existing business requirements for projects.

835 Market Street, San Francisco, CA 94103

• Scheduled and facilitated meetings with stakeholders to plan email marketing campaigns.
• Executed on all email operations from creation, QA, segmentation list management and execution.
• Set up automation programs for email delivery and customer journeys.
• Managed A/B testing to determine best email marketing methods.
• Analyzed email KPIs to adjust marketing levers to generate better results.
• Designed landing page and forms aligned to organization’s branding, key business requirements and industry best practices.

835 Marketing Street, San Francisco, CA 94103

• Participated in marketing planning and strategy meetings to understand scope and gather materials and action items for marketing projects.
• Led creation of marketing emails, newsletters and segmentation lists.
• Developed College of Business branded and affiliate websites on the Drupal.
• Designer of program surveys to gain insights around improving future offerings.

850 Bryant Street, San Francisco, CA 94103

• Performed technical hardware and software setup for new and existing users.
• Collaborated with IT team to complete help desk ticket requests to over 300 users in the organization, yielding over 95% customer satisfaction rate.
• Tracked all hardware and software inventory in an Excel database.

Bachelor Of Science (B.S.), Information Systems

Activities and Societies: Delta Sigma Pi

High School Diploma