Terri Hawley Email & Phone Number

Okeana, OH, US

Mason, OH

West Chester, OH

• Coordination for Corporate Account Relocations and Installations 1. Set up Vendor Selection, Budgeting, and Quoting for approvals 2. Request Certificate of Insurance for all Vendors, W9, and Credit Check 3. Complete.

Westchester OH

• Coordinate Relocations for National Accounts 1. Set up Visual Surveys at the Customers home 2. Complete the Estimate for National Account Representative to Authorize Relocation 3. Set up Any Third Party Service needed.

Clifton, OH

• Home Health- DME, Infusion,
• Review and resolve outstanding insurance account balance.1. Insurance Website.2. Contacting Insurance Companies by phone.3. Contacting Provider Relation Representative.
• Billing Electronic claims along with Hard copy claims to Insurance Companies
• Write and send appeal letters to Insurance Companies.

Built provider credentialing files and made determinations regarding credentialing criteria while ensuring compliance with internal policies and external regulations. Processed and prepared provider applications for credentialing committee review.Requested supporting documentation from Doctors for clarification.Researched pended and probated applications.

Waycross Rd

• Initiated contact with customers to resolve outstanding accounts.
• Selected by management to participate in national customer service seminar and training video.
• Managed a work queue of 250 delinquent accounts per day and negotiated payment solutions resulting in excellent collection statistics.
• Exceeded requirements by maintaining 95% collection rate.
• Assisted attorneys and internal fraud department with inquiries and account resolution.
• Received numerous and customer service and incentive awards.