Terri Koson Email & Phone Number

Dunwoody, Georgia, United States

Kennesaw, Georgia, United States

• I have designed, developed, tested, and implemented many improvements over the years. I have excelled at identifying needs and providing reliable solutions from conception to implementation. My focus for ICR has been.
• Tested and implemented ICR’s live payment module, allowing agents to facilitate payment processing in real-time.
• Primary point of contact for DMCS related issues and communication with other Dept. of Education PCAs.
• Tested and implemented auto-load of information into the collection system from multiple vendor sources, like TALX and Verifacts.
• Helped develop and test several modules including Rehabilitation, AWG and Consolidation which provide start to finish tracking and account updating for agents systematically.
• Gathered requirements, defined scopes and prepared reporting for seniors and Executives pertaining to design upgrades, implementations, and costs.

Monitored compliance activities organization-wide and reporting to senior management.Assisted management in identifying and prioritizing accountable compliance risks.Managed the confidential complaint hotline and website and conducted related investigations to completion.Researched and answered regulatory complaints. Worked across all divisions of the.

Set up procedures for handling accounts with potential legal issues, to include FDCPA and FCRA violations and state and local laws violations. Functioned as Ombudsmen for 11 offices and handled accounts from placement to closing of the accounts.Managed customer escalations and disputes within the organization.Responsible for first party and third party.

Managed and improved existing collections processes for Consumer Collections.Suggested and implemented strategies for improving right party contact rates for consumer collections, including potential use of automated messaging platforms.Provided feedback and recommendations to Department Directors.Accomplishments:Helped develop a skip trace division as.

Verified information on customer credit reports.Issued credit cards based on customer's credit worthiness.

Reorganized and set up new procedures to increase efficiency in the mailroom.Verified Data and organized files.

Diploma, Business

Education record