Coordinated and managed communication between departments and patients, ensuring seamless information flow—an essential skill for managing online brand messaging and responding to customer inquiries.Assisted in developing and executing a TikTok strategy, boosting engagement through relatable content and targeting key demographics.Trained new coordinators, fostering leadership skills essential for managing social media teams or overseeing content projects.Resolved scheduling and insurance issues, a strong foundation for managing customer interactions and queries on social platforms.Utilized software tools such as EPIC and MEDITECH, highlighting adaptability to new technologies, including social media management platforms like Hootsuite and Buffer.

Scheduled appointments and managed high-volume communications, akin to planning and executing content schedules for social media.Registered patients and handled inquiries, showcasing customer service expertise necessary for managing online communities and handling customer inquiries via social media.Tracked and managed administrative tasks, building strong organizational skills for managing social media campaigns and content calendars.