Terri Legg Email & Phone Number

Lansing, Mi, Us

Serves as the principal, professional resource to the Board and, in cooperation with the Board, represents the United Way to the community. The community includes a constituency of givers, recipients of service, individuals, agencies, governments, businesses and other institutions.• Assures the continuity of top-level volunteer direction for the United Way through a program of cultivation, recruitment, training, and motivation of community leadership.• Assists the volunteer leadership to identify and solve community problems and develop long-range strategic plans to meet community health and welfare needs.• Cultivates and develops cooperative relationships with government and community groups to fund and implement effective human service systems.• Managing financial resources, including operating budgets, collection, disbursements and accounting for all funds, property and official records.• Allocating United Way resources in accordance with priority needs, recognizing contractual relationships with member or affiliated agencies and emphasizing considerations of efficiency and effectiveness.• Long Range planning for financial and service needs.

Clinton Twp, Michigan, Us

• Responsible for job development, student career and professional development and externship assignments• Build professional relationships within the medical community in West Michigan• Identify, coordinate, approve and secure new student externship sites• Prepare students for hiring opportunities by conducting mock interviews, assist students with resume development and coordinate interviews with area employers

• Working with individuals and career changers• Help to identify goals and assist in creation of a career path • Worked with 27 Michigan Works! offices. Partnered with organizations like the Capital Health and Employment Council, The Greater Lansing IT Council, various Chambers of Commerce’s locally in Mid-Michigan• Collected over a million dollars in outstanding tuition in 2009 and collected over $890,000 in outstanding tuition in both 2008 and 2010• Subject matter expert responsible for recruiting students for medical, IT, business, vocational programs and career enhancement training• Extensive public speaking in groups of 2-100 participants - building opportunity campaigns, career event and group presentations with students and MiWorks! staff • Met or exceed monthly, quarterly and annual sale quotas by using customer-centric principals

Lansing, Mi, Us

• Call monitoring of 235 associates, managing multiple projects, liaison to five departments• Developed curriculum and facilitate employee motivation, interpersonal, and product training for groups of 1-100• Coached new hires and seasoned associates that were performing below standard• Authoring of Standard Operating Procedures (SOPs), job aides, and monthly publications• Developed constructive and cooperative working relations with others and maintained them over time• Perform trend analysis of service failures, worked with confidential and time bound information, very flexible

Lansing, Mi, Us

• Handled complex customer service complaints and issues • Product expert in variable annuities, fixed annuities and Equity Linked Annuities, whole life, universal life, and term life products• Claims and Commission liaison• Mentored and coached all new Telephone Service Representatives

• Determined and certified the eligibility of prospective tenants • Prepared budget and financial reports for properties, tax preparation, processed accounts receivable and accounts payable• Handled complaints and resolved grievances

Bachelor Of Business Administration (B.B.A.), Business Management/Hr

Art, Business

Education record