Terrill Gleave Email & Phone Number

Chicago, IL, US

Buffalo Grove, Illinois, United States

• In my current role, I oversee sourcing, procurement, and purchasing of critical materials, including purchase order receiving and fulfillment for both incoming and customer bound goods. I also manage vendor billing and.
• Championed operations for the Middle East expansion, collaborating with international vendors and companies to ensure timely delivery while maintaining cost controls and profit margins.
• Supported company process engineer in ISO 9001 certification to ensure accurate documentation and demonstration of procurement processes, resulting in first ISO certification.
• Facilitated roll-out and integration of new software systems to optimize project management, global business operations, and enhance accuracy of inventory management.

Buffalo Grove, Illinois, United States

Buffalo Grove, IL

Aspen, CO

• Stewarded culture of excellence amongst front office staff through effective leadership and development. Hiring manager responsible for recruitment, hiring, and termination duties. Spearheaded new training practices.
• Managed team with enthusiasm and great attention to detail for owners and guests expecting highest level of care, leading to 94% customer satisfaction rating.
• Tactfully remedy customer grievances to resolution without conflict.
• Oversaw operations including payroll accounting, maintenance of staff schedule, and balancing of accounts payable/receivable to collect due/overdue accounts. Ensured tenant books with 100% accuracy.
• Optimized efficiency with new reservations software rolled out to entire company. Created training manual to facilitate the use of new software and trained all employees in its specifics.

Boulder, CO

• Spearheaded operations of new restaurant from very beginning to include acquisition of legal partnership agreements, funding, and physical space; kitchen design and buildout; health and safety compliance; and.
• Assembled well-trained, seasoned kitchen staff attuned to the requests of the customer to create loyalty and drive revenue.
• Drove profits among steep competition and achieved profit-sharing goal within 12 months.
• Navigated successful partnership with local college delivery service that significantly increased sales.