Terrill Matthews Email & Phone Number

Tampa, Fl, Us

St Petersburg, Florida, United States

Delivered world-class technical support and sales services to diverse client base, demonstrating expertise in troubleshooting, problem-solving, and prospecting customers. - Handled a high volume of inbound calls daily, effectively utilizing various software tools to provide resolutions and escalations for complex issues, resulting in improved customer satisfaction and sales opportunities. - Utilized different software’s to provide resolutions and escalations for highly complex issues. - Submitted feedback to management to pass along to developers to improve products.

Tampa, Florida, United States

Exceeded sales goals by developing and presented clear value propositions that directly connected real estate seller/buyers needs in the market. - Conducted 80-100 calls daily for lead generation and setting appointments to close on 150k of revenue for the company. - Engaged prospects through email and cold calling to lead to qualified meetings. - Collaborated with sales organization to enhance CRM expertise and sales process training to effectively manage a pipeline, consistently surpassing team goals.

Tampa, Florida, United States

Thrived in a fast-paced environment, utilizing creativity and collaboration with team members to ensure flawless execution of customer satisfaction and sales initiatives. - Responded to inbound inquiries promptly to achieve as top 10% performer in customer service, sales, and retention metrics. - Identified and addressed key needs and pain points of clients during product demonstrations to retain 20k lines to save potentially 500k in revenue. - Leveraged sales training and enablement resources to continually improve customer service skills and sales effectiveness to help lead team to achieve #1 customer service and sales team in center.

Overland Park, Kansas, United States

Receive Inbound calls to discuss account balances, discuss financial tools, and promote products.