Terrill Willis Email & Phone Number

O'Fallon, Mo, Us

Responsible for supervising the day-to-day activities and procedures of subrogation representatives to ensure proper handling and outcomes of subrogated claims. Oversees daily work of subrogation unit, including making assignments and the tracking of recovery of complex auto subrogation claims. Reviews and provides technical direction or recommendations on subrogated claims of various complexity. Makes appropriate recommendations to management on coverage and settlement of auto subrogation claims. Collaborates with manager on execution of subrogation strategies; including review of potential files to assess viability of collection. Monitors quality, customer feedback to ensure compliance, customer satisfaction and achievement of objectives. May do the work of subordinates as required.

St Charles, Missouri, United States

Work with Senior Pastor to develop, schedule, and deliver Sunday message topics and weekly bible study; Provide leadership for and function as a contact for ministry leaders and the congregation; Performs other duties as assigned by the Senior Pastor; Lead Middle/High School Sunday Morning class.

Advocate for children in Foster Care; Ensure representation of the child’s best interest; Conduct an intensive independent investigation of the case; Report findings to the court; Member of the Volunteer Advisory Committee (January, 2017 – Present); Serve on panel to speak with potential and incoming volunteers; Member of the CASA of St Louis Development Committee (March, 2021 - Present)

Lead a team of Liability Claim Specialists in the handling of Commercial Auto and General Liability claims. Responsible for supervising, providing reserve and settlement authority, quality assurance, evaluating performance, training, coaching, and mentoring.

St Peters, Missouri, United States

Responsible for all aspects of supervision associated with leading and managing a group of subrogation claims professionals. Provide direction and guidance on technical, jurisdictional and service issues. Ensure service, quality and productivity goals are met. Continuously look for process and workflow improvement opportunities.

St Peters, Missouri, United States

Identify and research subrogation claims; Provide guidance to file adjusters for investigation in order to protect the subrogation interest; Negotiate with other insurance adjusters, departments, and attorneys to obtain subrogation recoveries; Responsible for filing arbitration as required

Investigate moderate to complex automobile physical and property damage claims; Determine coverage, liability and damages; Provide excellent customer service to insured’s, agents, internal business partners and third parties; Review and interpret insurance policy language; Work independently to review, evaluate, and resolve claims for settlement

Investigate moderate to complex automobile physical and property damage; bodily injury; general liability; wedding; and litigated claims; Determine coverage, liability and damages; Provide excellent customer service to insured’s, brokers, internal business partners and third parties; Review and interpret contract language; Work independently to review, evaluate, and resolve claims for settlement.

Responsible for all aspects of supervision associated with leading and managing a group of personal auto claims professionals. Provide direction and guidance on technical, jurisdictional and service issues. Ensure service, quality and productivity goals are met. Continuously look for process and workflow improvement opportunities.Supervise up to 9 claims professionals; Responsible for all aspects of supervision associated with leading and managing a group of auto claims professionals; Provide direction and guidance on technical, jurisdictional and service issues; Coach and assist personnel to ensure service, quality and productivity goals are met; Continuously look for process and workflow improvement opportunities

Back up to unit supervisor for all aspects of supervision associated with leading and managing a group of auto claims personal; Mentor and provide direction and guidance on technical, jurisdictional and service issues; Coach and assist personal in ensuring that service, quality and productivity goals are met; Suggest and implement processes to improve workflow

Investigate, evaluate, negotiate and settle routine, high frequency first and third party auto physical damage claims; Obtain recorded statements and gather investigative information using system liability assessment and appraisal assignment tools; Make referrals to direct repair network; Manage customer fulfillment for rental, glass replacement and towing needs. Respond to inquires from customers, agents and others.

Supervise up to 35 employees in the Extended Customer Service Unit; Review claims, complete phone services observations and bi-monthly reports for accuracy; Assist with training of C.H.A.R.L.I.E. and Heritage computer software; Suggest and implement software improvements as a member of the C.H.A.R.L.I.E Team

Processed insurance claims for home and auto losses; Assisted policyholders with insurance coverage

Assisted lawyers and paralegal with trial preparation; Copied files, indexed documents and bounded exhibit materials

Education record

Pursued Business Degree, Finance/Marketing

Associate Degree, General Studies

Education record