Terri Mackay Cphr Email & Phone Number

New Westminster

• Report to: Executive Director; Direct Reports: 5Selected Accomplishments:Responsible for the creation of a rock solid human resource department from the ground up which successfully aligned organizational strategic.
• Created and implemented Tourism Abbotsford’s vision, mission, values, and goals,
• Created and managed change management strategy identified the goals, resources required, and forces of resistance to achieve strategic plan.
• Developed strategic scorecard metrics and incentive programs.
• Developed, implemented, and managed salary compensation administration processes.
• Created employment contracts in accordance with federal and provincial legislation and legal compliance. Professional Practice:

• Directly responsible for all Human Resources -HR related functions while improving and maintaining employee relations. Selected Accomplishments:
• Managed and resolve complex employee relations issues,
• Conducted thorough and objective employee disciplinary investigations,
• Counseled senior leaders regarding employee concerns, policy interpretation and employment law,
• Created and facilitated all orientation, training, and performance management objectives for all employees.
• Developed and administered Human Resource corporate policies and procedures,

• High Value team performance was recognized as best in call center for all new team members exceeding expectations for all metrics and KPIs. Launched Leadership Development Program in TELUS Landline which focused on.
• Developed, coached, and led a high value team, in a dynamic union environment.
• Resolved disputes/grievances, complaints, and employee performance issues.
• Interpreted and manage collective agreements and associated policies or programs, as per established rules.
• Ensured adherence to the collective agreements and applicable employment statutes and regulations.
• Fostered positive employee/union/management relationship during a lock out and strike.

Bachelor Of Business Administration (B.B.A.), Leadership, Great Distinction

Bachelor'S Degree, Organizational Leadership, Great Distinction

Certificate, Project Management