Terri O'Donnell Email & Phone Number

Allentown, Pennsylvania, United States

As the role of Certified Quality Management Lead, I was responsible for the execution and productivity of the QM Plan by ensuring timelines were met on goals and objectives to further ensure adherence to regulatory requirements, timeframes and agency standards were maintained. In the role of intake, I facilitated the screening, and interview referrals, detail summary findings of needs for service and propose to the residential leadership team for determination of placement location… Show more As the role of Certified Quality Management Lead, I was responsible for the execution and productivity of the QM Plan by ensuring timelines were met on goals and objectives to further ensure adherence to regulatory requirements, timeframes and agency standards were maintained. In the role of intake, I facilitated the screening, and interview referrals, detail summary findings of needs for service and propose to the residential leadership team for determination of placement location. This includes timely acquisition of important documentation for admissions/acceptance and intake orientation and documentation within 24 hours of arrival. This also requires follow-up with the staff to alert them of the expected arrival and what is needing to be known in preparation. In the role of therapist, I provide leadership support and mentoring to our clinical team who assists our children to focus on their personal goals and strive to meet their end goals. Show less

Allentown, Pennsylvania, United States

Provided oversight, management, and leadership to the ChildFirst residential directors and therapist and facilitated weekly briefings with all these direct reports.Conducted weekly physical site reviews to ensure the agency standards are maintained along with regulatory requirements being met both physical sites and with those being cared for and served. Conducted check-ins with the front line staff to see if any issues, concerns, or needs as those we serve. . Throughout this process… Show more Provided oversight, management, and leadership to the ChildFirst residential directors and therapist and facilitated weekly briefings with all these direct reports.Conducted weekly physical site reviews to ensure the agency standards are maintained along with regulatory requirements being met both physical sites and with those being cared for and served. Conducted check-ins with the front line staff to see if any issues, concerns, or needs as those we serve. . Throughout this process continuously sought to detect and address any deficiencies and risks and promptly respond to implement timely maintenance and other improvements.Prepared annual licensing documentation; certificate of compliance renewals, civil rights applications, licensing responses, and service concern responses. Show less

Allentown, Pennsylvania

Conducted weekly physical site reviews to ensure the agency standards are maintained along with regulatory requirements are being met both physical site and with those being cared for and served. Conducted check-ins with the front line staff to see if any issues, concerns or needs as those we serve. . Throughout this process continuously seeking to detect and address any deficiencies and risks and promptly respond to implement timely maintenance and other improvements.Prepared annual… Show more Conducted weekly physical site reviews to ensure the agency standards are maintained along with regulatory requirements are being met both physical site and with those being cared for and served. Conducted check-ins with the front line staff to see if any issues, concerns or needs as those we serve. . Throughout this process continuously seeking to detect and address any deficiencies and risks and promptly respond to implement timely maintenance and other improvements.Prepared annual licensing documentation; certificate of compliance renewals, civil rights applications, licensing responses, and service concern responses. Show less

Lehigh And Northampton Counties

Working in the role of a Behavioral Specialist Consultant, I handled various oversight responsibilities to include;• Reviewed and analyzed intake data to determine best approaches necessary to target maladaptive behavior, share observations to determine frequency, duration and level of intervention strategies needed• Develop behavioral support plan based on direct observations of behavior, review of records, and verbal/written input from the family and individual receiving services and… Show more Working in the role of a Behavioral Specialist Consultant, I handled various oversight responsibilities to include;• Reviewed and analyzed intake data to determine best approaches necessary to target maladaptive behavior, share observations to determine frequency, duration and level of intervention strategies needed• Develop behavioral support plan based on direct observations of behavior, review of records, and verbal/written input from the family and individual receiving services and share with treatment team under my direct supervision the best practice and positive approached needed to successfully support and serve the individuals on my caseload. • Provide weekly briefing to mobile therapists and therapeutic support staff on proactive interventions to encourage the development of adaptive skills that will serve the same function as the target maladaptive behavior.• Provide regular and as needed consultation support if and when a crisis should arise to support the necessary crisis intervention for the individuals.• Assist with the preparation and presentation all required paperwork required for concurrent treatment and for billing purposes.• Assist with obtaining informed consent from individuals/families for service provided and agreement with plans of intervention.• Provide written and verbal reports to individuals’ psychiatrists and to assist in accurate diagnosis and treatment. Show less

Bethlehem, Pennsylvania, United States

Worked on special projects, LISs, Quality Assurance Responses, and other annual contracting needs• Assisted with timely processing of responses to reports, concerns and other agency contractual needs.

Anywhere

As a Traveling Vineyard Wine Guide, I will lead you all on a complimentary 5 bottle tour of the world of wine.-Teaching you the 4 steps to wine tasting, how to properly pair food and wine, and much more.-Consultation of our event planning to include an educational experience and strategic plan for the pairing of an exclusive selection of whites and reds, which are exclusive to The Traveling Vineyard. -Demonstration of the wines, taste testing experience, and education so you can… Show more As a Traveling Vineyard Wine Guide, I will lead you all on a complimentary 5 bottle tour of the world of wine.-Teaching you the 4 steps to wine tasting, how to properly pair food and wine, and much more.-Consultation of our event planning to include an educational experience and strategic plan for the pairing of an exclusive selection of whites and reds, which are exclusive to The Traveling Vineyard. -Demonstration of the wines, taste testing experience, and education so you can try before you buy. Show less

Corporate Office

In this role, I was responsible for tracking medical professionals' proper training, licensure, and credentialing and ensuring that the medical provider; treating physician, nurse practitioner or psychologist meets state, federal, and other regulations for quality of care. Processed enrollment packets for annual licensing renewal and assisted with quality assurance and continuous improvement conducting file audit and preparing data reports for review and plans for improvement.

7248 Tilghman St, Allentown, Pa 18106

Leadership experience within the non-profit system; proficient knowledge of regulations, licensing, expansion and inspection requirements, quality assurance, human resource management and team development experience.Quality Assurance Experience• Compliance of program review and program files to assure ongoing regulatory compliance• HCSIS Incident Reporting• Title 1 Neglected/Dependent Data Management• Annual Licensing Preparation Human… Show more Leadership experience within the non-profit system; proficient knowledge of regulations, licensing, expansion and inspection requirements, quality assurance, human resource management and team development experience.Quality Assurance Experience• Compliance of program review and program files to assure ongoing regulatory compliance• HCSIS Incident Reporting• Title 1 Neglected/Dependent Data Management• Annual Licensing Preparation Human Resource Experience• Employee recruitment, onboarding, training and retention • Maintain strict confidentiality • Excellent supervisory skills, able to effectively negotiate, and manage relationships• Highly effective human service professional at the senior management and executive levels• Strong knowledge of change management concepts and practices• Skilled to effectively develop & implement new strategies towards solutions• Expertise in conflict management with strong interpersonal skills• Excellent verbal and written communication skills • High degree of autonomy and self-motivation, demonstrating initiative and an ability to manage multiple priorities with a sense of urgency and results orientation• Detail oriented with a disciplined approach to process• Strong analytical skills; uses and interprets data to validate plans and approaches. • Proficient in MS Word, MS Excel and MS PowerPoint Qualifications• 7 - 10 plus years of experience as a strategic HR Business Partner in complex environment where responsibilities included partnering with key executives•Track record of providing Human Resources support to multiple remote locations•Broad knowledge of multiple human resource disciplines •Performance management•Compensation and benefits•Organizational effectiveness/development and design•Knowledge of federal and state employment laws and regulations Show less

Master'S Degree, Human Services, Psychology

Education record