With over 25 years of hands-on experience in the human services field, I am a Quality Management Lead at HumanWorks Affiliates Inc., a leading provider of residential and community-based services for children, adults, and families. I have a proven track record of developing and executing a Quality Management Plan that aligns with the agency's mission, vision, and goals, and ensures compliance with state and federal regulations.As a QM Lead, I manage and oversee the productivity and performance of the QM Plan objectives and timelines, as well as the quality and safety of the physical sites and the care of those we serve. I also collaborate and communicate effectively with various stakeholders, including residential directors, therapists, front-line staff, and external partners. I am currently pursuing my LPC certification to further enhance my professional skills and ethical standards. I am passionate about empowering and supporting those in need, and delivering excellence in everything I do.