Terri O'Donnell
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Terri O'Donnell Email & Phone Number

Quality Management Lead @ HUMANWORKS AFFILIATES INC | Certified Quality Management Lead
Location: Palmerton, Pennsylvania, United States 8 work roles 2 schools
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Role
Quality Management Lead @ HUMANWORKS AFFILIATES INC | Certified Quality Management Lead
Location
Palmerton, Pennsylvania, United States

Who is Terri O'Donnell? Overview

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Terri O'Donnell is listed as Quality Management Lead @ HUMANWORKS AFFILIATES INC | Certified Quality Management Lead based in Palmerton, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Terri O'Donnell.

Terri O'Donnell previously worked as Quality Management Lead/Program Lead Intake /Sr. Therapist at Humanworks Affiliates Inc and Deputy Chief Executive Officer, Quality Assurance and Continuous Improvement at Humanworks Affiliates Inc. Terri O'Donnell holds Master'S Degree, Human Services, Psychology from Lincoln University.

Profile bio

About Terri O'Donnell

With over 25 years of hands-on experience in the human services field, I am a Quality Management Lead at HumanWorks Affiliates Inc., a leading provider of residential and community-based services for children, adults, and families. I have a proven track record of developing and executing a Quality Management Plan that aligns with the agency's mission, vision, and goals, and ensures compliance with state and federal regulations.As a QM Lead, I manage and oversee the productivity and performance of the QM Plan objectives and timelines, as well as the quality and safety of the physical sites and the care of those we serve. I also collaborate and communicate effectively with various stakeholders, including residential directors, therapists, front-line staff, and external partners. I am currently pursuing my LPC certification to further enhance my professional skills and ethical standards. I am passionate about empowering and supporting those in need, and delivering excellence in everything I do.

8 roles

Terri O'Donnell work experience

A career timeline built from the work history available for this profile.

Quality Management Lead/Program Lead Intake /Sr. Therapist

Allentown, Pennsylvania, United States

As the role of Certified Quality Management Lead, I was responsible for the execution and productivity of the QM Plan by ensuring timelines were met on goals and objectives to further ensure adherence to regulatory requirements, timeframes and agency standards were maintained. In the role of intake, I facilitated the screening, and interview referrals.

Jan 2022 - Jun 2023

Deputy Chief Executive Officer, Quality Assurance And Continuous Improvement

Allentown, Pennsylvania, United States

Provided oversight, management, and leadership to the ChildFirst residential directors and therapist and facilitated weekly briefings with all these direct reports.Conducted weekly physical site reviews to ensure the agency standards are maintained along with regulatory requirements being met both physical sites and with those being cared for and served..

Jan 2020 - Jan 2022

Executive Director, Quality Assurance And Continuous Improvement

Allentown, Pennsylvania

Conducted weekly physical site reviews to ensure the agency standards are maintained along with regulatory requirements are being met both physical site and with those being cared for and served. Conducted check-ins with the front line staff to see if any issues, concerns or needs as those we serve.. Throughout this process continuously seeking to detect.

May 2019 - Jan 2020

Behavioral Specialist Consultant

Lehigh And Northampton Counties

  • Working in the role of a Behavioral Specialist Consultant, I handled various oversight responsibilities to include;
  • Reviewed and analyzed intake data to determine best approaches necessary to target maladaptive behavior, share observations to determine frequency, duration and level of intervention strategies needed
  • Develop behavioral support plan based on direct observations of behavior, review of records, and verbal/written input from the family and individual receiving services and… Show more Working in the role of a Behavioral.
  • Develop behavioral support plan based on direct observations of behavior, review of records, and verbal/written input from the family and individual receiving services and share with treatment team under my direct.
  • Provide weekly briefing to mobile therapists and therapeutic support staff on proactive interventions to encourage the development of adaptive skills that will serve the same function as the target maladaptive behavior.
  • Provide regular and as needed consultation support if and when a crisis should arise to support the necessary crisis intervention for the individuals.
May 2019 - Aug 2019

Consultant

Childfirst Services, Inc.

Bethlehem, Pennsylvania, United States

  • Worked on special projects, LISs, Quality Assurance Responses, and other annual contracting needs
  • Assisted with timely processing of responses to reports, concerns and other agency contractual needs.
May 2019 - Aug 2019

Wine Consultant

Anywhere

As a Traveling Vineyard Wine Guide, I will lead you all on a complimentary 5 bottle tour of the world of wine.-Teaching you the 4 steps to wine tasting, how to properly pair food and wine, and much more.-Consultation of our event planning to include an educational experience and strategic plan for the pairing of an exclusive selection of whites and reds.

Jan 2017 - May 2019

Credentialing Specialist & Quality Assurance

Corporate Office

In this role, I was responsible for tracking medical professionals' proper training, licensure, and credentialing and ensuring that the medical provider; treating physician, nurse practitioner or psychologist meets state, federal, and other regulations for quality of care. Processed enrollment packets for annual licensing renewal and assisted with quality.

Nov 2016 - Feb 2019

Vice President/Deputy Ceo/Human Resources

Humanworks Affiliates, Inc., Childfirst Services, Inc. And Spectrum Community Services, Inc..

7248 Tilghman St, Allentown, PA 18106

  • Leadership experience within the non-profit system; proficient knowledge of regulations, licensing, expansion and inspection requirements, quality assurance, human resource management and team development.
  • Compliance of program review and program files to assure ongoing regulatory compliance
  • HCSIS Incident Reporting
  • Title 1 Neglected/Dependent Data Management
  • Annual Licensing Preparation Human… Show more Leadership experience within the non-profit system; proficient knowledge of regulations, licensing, expansion and inspection requirements, quality assurance, human resource.
  • Annual Licensing Preparation Human Resource Experience
Nov 1995 - Sep 2015
2 education records

Terri O'Donnell education

Education record

Palmerton Area High School
FAQ

Frequently asked questions about Terri O'Donnell

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What is Terri O'Donnell's role at their current company?

Terri O'Donnell is listed as Quality Management Lead @ HUMANWORKS AFFILIATES INC | Certified Quality Management Lead.

Where is Terri O'Donnell based?

Terri O'Donnell is based in Palmerton, Pennsylvania, United States.

What companies has Terri O'Donnell worked for?

Terri O'Donnell has worked for Humanworks Affiliates Inc, Valley Youth House, Childfirst Services, Inc., Traveling Vineyard, and Kidspeace.

How can I contact Terri O'Donnell?

You can use AeroLeads to view verified contact signals for Terri O'Donnell, including work email, phone, and LinkedIn data when available.

What schools did Terri O'Donnell attend?

Terri O'Donnell holds Master'S Degree, Human Services, Psychology from Lincoln University.

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