Terrilyn Griffith, Ba Email & Phone Number

Lafayette, Louisiana, United States

• Determine performance objectives/metrics and define tools to measure progress and ensure consistent achievement of business objectives while effectively managing resources to ensure targets are met
• Foster a service-oriented environment that facilitates teamwork internally and with clients to support the highest quality patient care, meet client needs, and establish customer service expectations
• Ensure leadership development of direct reports to strengthen skills and professional growth
• Effectively guide team by defining and setting goals measured by key performance indicators (KPI’s), directing daily work to ensure timely completion and in accordance with standards of practices set forth by the.
• Provide continuous and proactive insight into issue resolution. Proactively and timely manage escalated issues
• Analyze performance data and work to realign process and procedures through benchmarking with clients and departments within the organization as well as at the corporate level

• Coordinating care for Occupational Medicine and Workers Compensation by working with employers, patients, clinic staff, and adjusters
• Strive to build continual relationships and grow the facility(s) assigned by making active client and welcome calls
• Verify physician appointments and complete data entry of treatment information in the call center system-Salesforce
• Escalate issues as they arise and take ownership of ensuring accuracy and timeliness of data resolution while maintaining a professional and positive attitude on the phone; Proactively seek and resolve any concerns in.
• Develop and maintain professional relationships with adjusters, employers, hospital and/or clinic personnel
• Review KPI dashboards for accuracy of reporting data