Terri Mackenzie Email & Phone Number

Northglenn, Colorado, United States

Louisville, CO

As the Conference Operations Coordinator, it is my responsibility to make sure all the operational details needed by our clients are met for the conference. I meet with the Executive Committee or organization’s lead for the conference to find out details such as how many are expected to attend, what food and beverages are needed, audio visual requirements.

Lafayette, Colorado

• As a member of the Human Resources Team; provided administrative support to the Learning and Development team. Responsible for maintaining all Learning and Development courses and data in the Learning Management System.
• Streamlined company compliance course rollout process increasing overall completion rates from about 74% to 92%.
• Managed training tracking records and documentation for all associates.
• Assigned adhoc training events and proxy enrollments when requested.
• Accurately compiled, analyzed, and organized training data and reports.
• Managed all budgeting and financial tracking for training events, placed orders for supplies as needed, and contracted necessary services with relevant personnel.

Boulder, CO

• Collaborated with various partners, teams, and clients to establish and determine project objectives and event requirements including industry-specific meetings, conferences, and conventions. Developed programs.
• Led organizational efforts in coordination with sponsors, trade associations, and marketing teams to plan scope and desired format of events, analyzing necessary personnel and physical resources to establish budget and.
• Oversaw event activities and personnel to ensure legal compliance with applicable state and federal laws and observance of specific desires and requests of clients, expediently and professionally resolving any problems.
• Partnered with sales and marketing teams to develop overall marketing strategies, sales campaigns, and yearly marketing plans tailored to reaching target audience demographic.
• Responsible for negotiating favorable contract terms with service providers, vendors, and suppliers, including hotels, convention centers, and guest speakers.
• Organized and directed staff training seminars to educate volunteers and relevant support staff on proper event procedures and ensure adherence to company standards and regulations.

Louisville, Colorado

• Charged with planning, facilitating, and executing both national and international corporate trade shows, events, and meetings. Inspected facilities prior to event to ensure they met specified client criteria and.
• Provided marketing and communications support in a variety of capacities, including new brand rollout, direct mail campaigns, email marketing, and customer giveaways.
• Supervised logistical aspects of national, international, and regional trade shows, securing desired locations with optimal lease rates and employing high-efficiency and productivity protocols to markedly reduce costs.
• Managed all budgeting and financial tracking for events, placing orders for supplies as needed, and contracting necessary services with relevant personnel.
• Conducted post-event evaluations to ascertain level of client satisfaction, receive appropriate feedback, and determine necessary steps for event improvement.

Louisville, Colorado

• Arranged entire travel itinerary, agenda, contacts database, and country information for travel destinations, coordinating senior management and executive vacation time, day-to-day meetings, and daily schedules. Key.
• Designed custom PowerPoint presentations on essential issues for monthly divisional meetings with both upper management teams and high-level executives.
• Collaborated with clerical and administrative support staff, human resources teams, and finance departments to facilitate successful execution of special projects and events.
• Chosen by management team to provide executive-level support to managers in the national marketing, sales, and product departments.
• Maintained efficient and accurate digital and paper records pertaining to corporate meeting minutes, internal reports, and other critical documents.

Louisville, CO

• Tasked with motivating supervised associates by providing consistent and effective guidance, development, and coaching. Responsible for scheduling interviews with potential employees, hiring and training qualified.
• Devised streamlined order entry process, reducing necessary support staff levels by 33% and saving unnecessary labor costs.
• Dramatically increased order entry capacity by over 250% (30 to 75) per day through introduction of high-efficiency protocols while simultaneously improving order accuracy from 80% to 98%.
• Analyzed and recognized opportunity for refinement of procedures and policies, significantly improving customer retention rates and overall customer satisfaction.

Diploma, Coach Training

Certificate, Event Planning

Certificate, Supervisor Certificate